How to Lift a Security Freeze

Man Reviewing Finances on Devices
Dear Experian,

How do I lift my freeze in your company?

- GSN

Dear GSN,

If you wish to either temporarily or permanently lift your freeze, you can do so online at Experian's Freeze Center by creating an account or logging in to your Experian account.

If you no longer wish to have a security freeze on your credit file, you can simply toggle your freeze off in your Experian account. You may also request removal by phone or by mail.

If you submit your request in writing, be sure to include the following information:

  • Full name
  • Complete addresses from last two years
  • Social security number
  • Date of birth
  • Copy of a government issued identification card, such as a driver's license, state ID card, etc.
  • Copy of a utility bill, bank or insurance statement, etc.

Thanks for asking.

The "Ask Experian" team

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Personal credit report disputes cannot be submitted through Ask Experian. To dispute information in your personal credit report, simply follow the instructions provided with it. Your personal credit report includes appropriate contact information including a website address, toll-free telephone number and mailing address.

To submit a dispute online visit Experian's Dispute Center. If you have a current copy of your personal credit report, simply enter the report number where indicated, and follow the instructions provided. If you do not have a current personal report, Experian will provide a free copy when you submit the information requested. Additionally, you may obtain a free copy of your report once a week through December 31, 2022 at AnnualCreditReport.