How do I lift my freeze in your company?
If you wish to either temporarily or permanently lift your freeze, you can do so online at Experian's Freeze Center by creating an account or logging in to your Experian account.
If you no longer wish to have a security freeze on your credit file, you can simply toggle your freeze off in your Experian account. You may also request removal by phone or by mail.
If you submit your request in writing, be sure to include the following information:
- Full name
- Complete addresses from last two years
- Social security number
- Date of birth
- Copy of a government issued identification card, such as a driver's license, state ID card, etc.
- Copy of a utility bill, bank or insurance statement, etc.
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The "Ask Experian" team
The purpose of this question submission tool is to provide general education on credit reporting. The Ask Experian team cannot respond to each question individually. However, if your question is of interest to a wide audience of consumers, the Experian team may include it in a future post and may also share responses in its social media outreach. If you have a question, others likely have the same question, too. By sharing your questions and our answers, we can help others as well.
Personal credit report disputes cannot be submitted through Ask Experian. To dispute information in your personal credit report, simply follow the instructions provided with it. Your personal credit report includes appropriate contact information including a website address, toll-free telephone number and mailing address.
To submit a dispute online visit Experian's Dispute Center. If you have a current copy of your personal credit report, simply enter the report number where indicated, and follow the instructions provided. If you do not have a current personal report, Experian will provide a free copy when you submit the information requested. Additionally, you may obtain a free copy of your report once a week through April 2022 at AnnualCreditReport.