What Does “Account Closed at Credit Grantor’s Request” Mean on My Credit Report?

A lady, facing away from the camera, sitting on a boat floating in clear blue water surrounded by 5 other boats and the mountain
Dear Experian,

I have an account listed as "Closed - Account closed at Credit Grantor's Request." What does this mean? I was never late on any payment for this account.


Dear CVL,

When a credit card account is closed, the lender may add a statement to the account indicating whether it was closed by the cardholder or by the card issuer. The statement "Account Closed at Credit Grantor's Request" simply means that the account was closed by the credit card issuer, and it is not necessarily cause for concern. The statements do not affect credit scores or necessarily indicate there was a problem with account management or repayment.

In the past, a statement that the account was closed by the lender was considered negative. That is no longer the case. People today open and close credit card accounts so often, that who closed the account is no longer a meaningful indicator of risk.

Why a Credit Grantor Might Close an Account

It's true that your creditor may decide to close an account to prevent further charges if you fall behind on payments or charge over the limit, but there are other reasons as well. For example, if you've always made payments on time, but haven't used the account in some time, your creditor grantor may opt to close the account due to inactivity. If that's not the case, and you are unsure why your account was closed, you may wish to call the creditor directly and inquire as to the reason.

Closed Statements Will Not Affect Your Credit

As long as the account shows that you've made all your payments on time, it will be considered positive, regardless of who closed the account. Statements indicating whether the account was closed by you or the credit grantor are not considered negative, and are not factored into credit scores.

Thanks for asking,
The "Ask Experian" Team

The purpose of this question submission tool is to provide general education on credit reporting. The Ask Experian team cannot respond to each question individually. However, if your question is of interest to a wide audience of consumers, the Experian team may include it in a future post and may also share responses in its social media outreach. If you have a question, others likely have the same question, too. By sharing your questions and our answers, we can help others as well.

Personal credit report disputes cannot be submitted through Ask Experian. To dispute information in your personal credit report, simply follow the instructions provided with it. Your personal credit report includes appropriate contact information including a website address, toll-free telephone number and mailing address.

To submit a dispute online visit Experian's Dispute Center. If you have a current copy of your personal credit report, simply enter the report number where indicated, and follow the instructions provided. If you do not have a current personal report, Experian will provide a free copy when you submit the information requested. Additionally, you may obtain a free copy of your report once a week through December 31, 2022 at AnnualCreditReport.