I placed a security freeze on my account and have misplaced the PIN needed to temporarily remove the freeze. How do I get a replacement PIN?
When you request a security freeze the credit reporting company issues a PIN number. The number enables Experian to verify that you are not the identity thief when we receive a request to remove the freeze.
If you lose your PIN, you can request a PIN reminder by visiting Experian’s online Security Freeze Center. Simply select “Request a Personal Identification Number” and then “Request a PIN Reminder.” You may be asked to provide documentation to verify your identity before a new PIN can be issued.
You can also request a PIN reminder by telephone using our automated system. Call 1 888 EXPERIAN (1 888 397 3742) and following the prompts to have a PIN reminder mailed to you.
Because security freeze requirements vary from state to state, our online Security Freeze Center provides state-specific information on how to apply and lift a security freeze.
If you have placed a security freeze on your credit files with Equifax and Trans Union, you will need to contact them directly regarding their processes for replacing your PIN.
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The “Ask Experian” team