Replacing a Lost Security Freeze PIN Number

CAPS - Pin Reminder
Dear Experian,

I placed a security freeze on my account and have misplaced the PIN needed to temporarily remove the freeze. How do I get a replacement PIN?

- MCH

Dear MCH,

At Experian we are always working to maximize security and optimize convenience for consumers. We have implemented a newly enhanced authentication protocol for security freezes so that you no longer need a PIN to freeze or unfreeze your Experian credit file.

You can log in to your Experian account to manage your security freeze online and ensure the security of your credit file.

If you were previously issued a freeze PIN, you can still create an Experian account when you visit Experian's online Security Freeze Center. Or you can log in to your existing Experian account to manage your freeze.

Inside your new account you will find a toggle option to freeze or unfreeze your Experian credit file in real time.Or you can schedule a thaw for a specific future date to unfreeze or refreeze your file.

If you have placed a security freeze on your credit files with Equifax and TransUnion, you will need to contact them directly to manage your freeze.

Thanks for asking.

The "Ask Experian" team

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