When to Close Credit Cards with Zero Balance

Dear Experian,I am thinking about cancelling a few credit cards that have a zero balance that I don't use but have a great payment history with. How will this decision on my part affect my credit scores?
- ABF
Dear ABF,
The standard advice is to keep unused accounts with zero balances open. The reason is that closing the accounts reduces your available credit, which makes it appear that your utilization rate, or balance-to-limit ratio, has suddenly increased.
How Closing an Account Affects Scores
Your utilization rate, sometimes called utilization ratio, is the second most important factor in credit scores. An increase in utilization is a sign of risk, so closing those accounts may cause your credit scores to dip. However, you should use your good judgment based on your overall financial situation.
If Your Credit Scores are Strong
If you have a strong credit history, and, therefore, strong credit scores, closing an account, or even several accounts likely won't have a significant impact on your credit scores.
There may be a decrease, but the scores will likely still be good enough to qualify for the best terms. So, the decrease really has no impact on your ability to get the credit you want. This is especially true if you aren't planning to apply for credit soon.
If you are planning to apply for credit in the near future you might want to maintain stability in your history. In that case, you should hold off on closing any accounts until after you've secured the credit you want.
Best credit cards of 2026
Compare cards from our partners with intro bonuses, cash back or points offers, and annual fees as low as $0.
Offers from our partners
Credit One Bank® Secured Card
Ongoing APR:29.74% Variable
Rewards:
1% (cash back)
Earn 1% cash back rewards on eligible gas, grocery purchases and mobile phone, internet, cable and satellite TV services. Terms apply.
Annual Fee:$0
Citi Strata Premier® Card
Intro bonus:
60,000 Points
Earn 60,000 bonus ThankYou® Points after spending $4,000 in the first 3 months of account opening, redeemable for $600 in gift cards or travel rewards at thankyou.com.
Ongoing APR:19.74% - 27.74% (Variable)
Rewards:
1x - 10x (Points per dollar)
Earn 10 Points per $1 spent on Hotels, Car Rentals, and Attractions booked on CitiTravel.com. Earn 3 Points per $1 on Air Travel and Other Hotel Purchases, at Restaurants, Supermarkets, Gas and EV Charging Stations. Earn 1 Point per $1 spent on all other purchases.
Annual Fee:$95
Citi® / AAdvantage® Globe™ Mastercard®
Ongoing APR:19.74% - 29.74% (Variable)
Rewards:
1x - 6x (Miles per dollar)
Earn 6 AAdvantage® miles for every $1 spent on eligible hotels booked through aadvantagehotels.com. Earn 3 AAdvantage® miles for every $1 spent on eligible American Airlines purchases. Earn 2 AAdvantage® miles for every $1 spent at restaurants, including takeout and delivery. Earn 1 AAdvantage® miles for every $1 spent on all other purchases.
Annual Fee:$350
Hilton Honors American Express Card
Intro bonus:
70,000 Points
Earn 70,000 Bonus Points plus a Free Night Reward after you spend $2,000 in purchases on the card in the first 6 months of Card Membership. Offer ends 01/13/2027.
Ongoing APR:19.74%-28.74% Variable
Rewards:
3x - 7x (Points per dollar)
Earn 7X Hilton Honors Bonus Points for each dollar of eligible purchases charged on your Card directly with a hotel or resort within the Hilton portfolio. Earn 5X Hilton Honors Bonus Points for each dollar of eligible purchases on your Card: at U.S. restaurants, at U.S. supermarkets, at U.S. gas stations. Earn 3X Hilton Honors Bonus Points for all other eligible purchases on your Card.
Annual Fee:$0
Marriott Bonvoy Brilliant® American Express® Card
Intro bonus:
100,000 Bonus Points
Earn 100,000 Marriott Bonvoy® bonus points after you use your new Card to make $6,000 in purchases within the first 6 months of Card Membership.
Ongoing APR:19.74%-28.74% Variable
Rewards:
2x - 6x (Points per dollar)
Earn 6X Marriott Bonvoy® points for each dollar of eligible purchases at hotels participating in Marriott Bonvoy. Earn 3X points at restaurants worldwide and on flights booked directly with airlines. Earn 2X points on all other eligible purchases.
Annual Fee:$650
Delta SkyMiles® Platinum American Express Card
Intro bonus:
As High As 90K Miles + $300 Statement Credit
You may be eligible for as high as 90,000 Bonus Miles and a $300 Statement Credit after you spend $4,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Apply to find out your offer. Terms Apply. Offer ends 11/04/2026.
Ongoing APR:19.74%-28.74% Variable
Rewards:
1x - 3x (Miles per dollar)
Earn 3X Miles on Delta purchases and purchases made directly with hotels. Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets. Earn 1X Miles on all other eligible purchases.
Annual Fee:$350
Delta SkyMiles® Blue American Express Card
Intro bonus:
10,000 Miles
Earn 10,000 bonus miles after you spend $1,000 in purchases on your new Card in your first 6 months.
Ongoing APR:19.74%-28.74% Variable
Rewards:
1x - 2x (Miles per dollar)
Earn 2X Miles per dollar at restaurants worldwide, plus takeout and delivery in the U.S. Earn 2X Miles per dollar spent on Delta purchases, and 1X Mile on all other eligible purchases.
Annual Fee:$0
BankAmericard® credit card
Intro APR:0% Intro APR for 21 billing cycles for purchases, and for any balance transfers made in the first 60 days
Ongoing APR:15.24% - 26.24% Variable
Rewards:
N/A
Annual Fee:$0
See all our best credit cards for 2026.
If You Have Poor Credit Scores
At the other end of the spectrum are people with serious credit problems who already have poor credit scores. If you are having trouble managing the debt you have and these open accounts represent temptation, it may be in your best interest to close them. Why keep an open account sitting there that tempts you to dig yourself deeper into debt?
If Your Scores Are Borderline
Those who are on the borderline in credit score terms have a little bit more difficult choice. Marginal credit scores often indicate a person is close to their limit in terms of the debt they can manage.
If you are in marginal situation, you shouldn't be taking on new debt. Instead, you should be focusing on reducing the debt you already have. So, if you are open to the temptation of charging more, then close the account.
If you have strong will power and are working to pay down your existing debt, then you may want the open accounts for emergencies such as getting sick or having an accident. When you've paid down your debt, you can start saving for those emergencies so that you don't have to rely on credit and can close accounts you don't use.
Deciding Whether to Close an Account
You shouldn't make credit decisions driven only by a credit score. Instead, you should make decisions based on your overall financial situation, your need for the account and your ability to repay the debt. If you make the right decisions with regard to your overall financial situation, your credit scores will take care of themselves.
Closed Accounts Remain on the Credit Report
Even if you decide to close the accounts in question, they will still remain on your credit report for a certain amount of time.
You mentioned that your accounts have a great payment history. Closed accounts with no late payment history remain on your credit report for ten years from the date they are closed. Positive accounts remain longer than negative accounts in order to give you credit for your good payment history.
Thanks for asking.
Jennifer White, Consumer Education Specialist
Don’t apply blindly
Apply for credit cards confidently with personalized offers based on your credit profile. Get started with your FICO® Score for free.
See your offersAbout the author
Jennifer White brings nearly two decades of knowledge and experience to Experian’s Consumer Education and Awareness team. Jennifer’s depth of knowledge about the FCRA and how to help people address complex credit reporting issues makes her uniquely qualified to provide accurate, sound, actionable advice that will help people become more financially successful.
Read more from Jennifer






