Digital transformation is dramatically changing the way consumers and businesses interact. And while ubiquitous data and new technologies create huge opportunities, competition is fiercer than ever. Customer experience keeps being redefined, raising the bar for all industries to catch up.

In this infographic we explore how, in their quest for sustainable growth and market leadership, businesses like yours are shifting their strategies towards a truly customer-centric or ‘customer first’ model.

PowerCurve Collections

Now there’s a way to unlock the power of data and analytics for a process that is individualized, efficient and fair. With PowerCurve Collections, you can build a collections process that puts customer needs at the center of your strategies. Identify the appropriate action, at the right time in a way that is convenient for customers. The result? A cost-effective and compliant process focused on retaining valuable customers.

Make confident decisions in a complex world. To learn more, click here.

Financial institutions strive to simultaneously combine the essential resources, such as data, analytics, and software along with industry best practices, to meet their customers’ needs. They want to find ways to appeal to the ever-increasing expectations of their clients. And with pressure from regulators, they need the ability to build compliance into processes, data collections, and analytics. In short, businesses need smarter solutions that combine the elements not always readily available, or easily implemented through in-house solutions.

Prescriptive Solutions take predictive analytics a step further by bringing data and analytics together with software and expert guidance to create a flexible solution that is optimized to address specific needs or use cases.

Every contact with a customer is an opportunity to strengthen the relationship. Even when it comes to debt collection. Sometimes customers forget to make a payment, or fall on hard times and struggle to make multiple payments. Knowing the difference matters and it should inform your actions.

Make confident decisions in a complex world. To learn more, click here.