Member Engagement Solutions
Helping health plans close more gaps in care
Health plans and ACO’s have long struggled with inaccurate member contact data, incomplete member profiles, duplicate records, time-consuming three-way calls with members and providers, and ultimately closing gaps in care effectively.
Receive real time notification of member activity in the continuum of care
Enrich, protect and resolve member data to better communicate and engage with members
Understand and activate ideal member communication preferences
Enable member engagement teams to book digitally with providers seamlessly
Drive engagement strategies that consider the member’s social risk factors using social determinants and business intelligence
Improve Star Ratings and Quality scores
140% increase in scheduling rates
A large Medicaid managed care plan saw a 140% increase in scheduling rates by eliminating three-way calls and a 51% increase in member show rates.
Featured Solution: Member Scheduling
- Member Self-Scheduling: guide members to the right provider and appointment to meet their needs and allows them to schedule it at their convenience.
- Call Center Search and Schedule: enable agents to find the right provider and appointment for members care and social determinants of health needs without making three-way calls.
- Automated Outreach: prompt members to self-schedule appointments (annual visits, care gaps, etc.) via interactive voice response (IVR) or text (SMS) messages sent in targeted campaigns.
Gaps in care closed through digital scheduling solutions
Reduction in Emergency Department/ Inpatient utilization
Bookings occur outside of office hours
Validated by Experian Data Quality