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Our business remains focused during COVID-19

During these uncertain times it is important for businesses to know, while Experian® is committed to the safety of our employees, all of our Data Breach and Reserved Response Operations are active and fully operational under normal business conditions.

Protect your business with Experian’s Global Data Breach Services

Data breaches are more common in an increasingly digital environment and can take a heavy toll on a company without warning. With increased public awareness of data breaches, the consequences of a failed customer-facing response will have a direct impact on brand reputation, customer loyalty, and executive loss. All companies are susceptible to a data breach and some of the largest companies, including healthcare, financial and retail organizations are being impacted.

Restore the trust in your brand, reduce cost and respond faster. Experian is the leading provider of global data breach services, having serviced tens of thousands of data breaches in over 17 years.. We help partners obtain access to proactive solutions that help you mitigate the impact of a breach and quickly respond to an incident. We also help partners quickly respond to a data breach incident.

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Experian Reserved Response™

When a data breach occurs, consumers expect companies to respond quickly. Experian’s 2019 Data Breach Consumer Survey Report revealed 90% of consumers are more forgiving of companies that had a response plan in place prior to the breach..1

Experian Reserved Response™ gives companies the ability to reserve the guaranteed breach response manpower, infrastructure, and readiness required to execute a customer-facing response if they are impacted by a data breach.

  • Extensive customer response planning, simulations and live drills to attain the highest levels of readiness
  • Free online hub offering insights from industry experts, with downloadable data breach response templates and guides
  • Well-trained, specialized manpower (agents) available as soon as 72 hours of a breach
  • Scalable, reliable infrastructure including incident response websites, portals, phone systems) available for all incidents - even their worst-case scenario.
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Experian® Data Breach Resolution

From notification to fraud resolution, Experian provides clients with the resources and support clients need to effectively respond and to minimize the impact of a data breach.

  • Effective and fast resolution to help protect customers and employees
  • Added security following a data loss
  • Ability to successfully service impacted customers
  • Customized and scaled services to discreetly handle each breach of data, providing identity protection and credit monitoring whether it affects hundreds, thousands or millions of individuals.

Crisis Response Management

When a crisis occurs our team of experts will work with you to effectively communicate to your consumers and build a custom notification plan that fits your needs, harnessing the power of Experian's notification system, experienced call center, and crisis specialists.  Complete the Contact Us form to speak with a member of our team.

If you are experiencing a Live Incident, please call our Hotline at 1-866-751-1323 or email databreachinfo@experian.com

1 Experian 2019 Data Breach Consumer Survey

Data Breach Resolution

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