Is your business experiencing a live incident? Call us at our hotline for immediate assistance:1-866-751-1323

Crisis Response Management

Effectively communicate to impacted consumers during a crisis with unrivaled customer notifications and call center support

Confidently notify your customer base

When a crisis occurs, work with our team of experts to develop a custom response plan. Efficiently manage small- to large-scale programs with our decades of experience and service. Leverage the power of Experian® consumer notification and call center services to confidently communicate details as you navigate a crisis.

Harness the power of Experian crisis management capabilities

Communicate to your consumer base with an unrivaled crisis response that you can implement on a national and international level.

Program Management

Work with a team of experts to develop and execute custom response plan.

  • Dedicated client engagement manager
  • Custom response plan
  • Ongoing program support

Customer Notifications

Alert your customers of any impact with notification services.

  • Global notifications
  • Address validation & delivery
  • Printing fulfillment
  • Email delivery
  • Web page fufillment

Call Center Support

Take advantage of an experienced call center.

  • Dedicated toll-free number (for U.S. programs only)
  • U.S-based and international agents available
  • FAQ support

Ready to respond?

Connect with our team of data breach experts to learn more.

Contact us

Achieve better outcomes

When every minute counts, you can count on Experian for the partnership, solutions and performance to create the best possible outcome. Gain control and confidence with the value that only Experian can provide.

19+ years

managing crisis and breach programs1

62,000+

incidents served1

30 million+

crisis-related notifications delivered each year1

The surgical focus on preparation and clear response plans saved us significant time and money. […] I have no reservations entrusting this team to provide the care and “customer-first” service that is a hallmark of our brand.

Chief Privacy Officer, Major U.S. Based Retailer

Choosing the right solution

Take advantage of the breach response or crisis notification management program that fits your needs.

Reserved Response™

Proactive breach response
  • Guaranteed service availability
  • Annual readiness: planning and exercising
  • Response customization
  • Kickoff meeting and ongoing program management
  • Dedicated Response Ready team including Client Engagement Manager, Account Director, and Support Readiness Coordinator
  • IdentityWorksSM credit and identity monitoring product suite
Learn more

Global Data Breach Resolution

Respond to a live incident
  • Kickoff meeting and ongoing program management
  • Dedicated Client Engagement Manager
  • IdentityWorksSM credit and identity monitoring suite
  • Notification services
  • Print and email fulfillment
Learn more

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Crisis Response Management

Non-breach, crisis notifications
  • Outbound print and email notification management
  • Inbound response management
Contact us

Crisis Response Management FAQs

Please fill out the contact form below to connect with our team. Once we understand your needs, we'll be able to provide pricing.

Yes, we will work with you to create a plan with just the services you need. Please fill out the contact form below, and one of our sales executives will reach out to assist you.

We're sorry to hear this. This web page is intended for businesses only, and we are unable to address personal credit report and/or membership inquiries via the contact information on this page. Please visit Experian.com/help or call 888-397-3742 for personal inquiries and issues.

Feel free to also visit our Data Breach FAQs for Consumers page for additional info.

Connect with our crisis response team

Experiencing a crisis and want to learn more about consumer notifications? Fill out the following form to reach out to our team or call us at the number below for immediate support.

1-866-751-1323

Please note: We are unable to address personal credit report and/or membership inquiries via this business form. Visit Experian.com/help or call 888-397-3742 for consumer assistance.

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Source

1Experian Data, June 2023