Healthcare thought leadership

Driving customer engagement in the healthcare financial journey

In an increasingly competitive and consumer-driven healthcare marketplace, it’s no surprise that providers are working harder to acquire and retain customers. 

Is your revenue cycle prepared for this transition?

Experian Health partnered with Frost & Sullivan to create a number of resources to help healthcare organizations successfully navigate the transition to a value-based care reimbursement environment.

Drive best practices for patient collections

New research shows commonalities, opportunities for continued improvement, with 38 percent of healthcare leaders reporting that 2016 patient collections represented at least 25 percent of their total revenue.

How to use a multifaceted approach

With patients flowing through multiple systems, combined with constantly changing patient demographics (e.g., name or address changes), how can mismatched patient records be prevented? 

How providers can better protect their patients

 How do you balance security and compliance with patient engagement needs? With so much at stake, gain valuable insights into the trends of medical identity theft and learn how providers can better protect their patients.

View our library of white papers 

Patients are paying more out of pocket, so they’re shopping around and being pickier about where they go for care. They want to be more involved in their care and manage their accounts online as they do with everything else. 

Kristen Simmons, Senior Vice President, Strategy, Innovation, Consumer Experience, and Marketing, with Experian Health, chatted with Joe Lavelle of IntrepidNOW to provide her insights on the 2018 HFMA ANI conference and consumerism in healthcare.

In this webinar, we’ll explore how Evangelical Community Hospital started their journey to turn around their collections game in 2016, and how an infusion of new processes and solutions resulted in increased cash collections and positive customer feedback.