Experian Health surveyed 200 healthcare professionals, primarily in executive or management positions, who actively take part in the decision-making processes for their organizations' claims management systems and are responsible for results. 

It’s clear from the survey that while some claims challenges existed long before the pandemic, there’s now a very different environment than existed pre-pandemic. Public and private insurance represent almost all of provider and medical group income, so anything that helps improve claim success rates is given priority status (e.g., new technology). 

In this report you will gain valuable insights such as: 

  • The top 3 reasons for claims denials increasing between 10-15%
  • Where organizations turn for claims automation solutions
  • How claims ROI (return on investment) is determined across respondents

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Preview the survey results

30 percent

of respondents say denials are increasing between 10 percent to 15 percent

52 percent

of respondents upgraded or replaced previous claims process technology in the last 12 months

70 percent

of respondents indicated that claims management is more important now than it was prior to the pandemic

At Experian Health, we serve as a valued claims management partner

We help our clients to reduce denials, optimize reimbursements and improve productivity.