Patient Engagement Solutions
Improve administrative tasks and patient payment experiences
Hear from our customers: El Camino Hospital
Terri Manifesto with El Camino Hospital discusses how providing 24/7 patient estimates is helping to drive patient financial transparency goals.
Empower patient engagement with user-friendly, secure, and personalized technology
Your patients are also consumers who demand convenient, personalized service and streamlined financial processes associated with their healthcare.
Leverage our team’s expertise in data and analytics to develop solutions that simplify patient tasks like pre-registration, check-in procedures and understanding the cost of care.
Optimize revenue collection while building patient loyalty with Experian Health.
Patient engagement statistics
61% of consumers
Would consider switching providers for a better healthcare payments experience (Trends in Healthcare Payments, Annual Report 2018).
15 million patients
We identified 15 million patients for charity with Patient Financial Clearance in 2018.
$3.1 billion
Collections Optimization Manager helped providers tap into an additional $3.1 billion in 2018.
$2.3 billion
PaymentSafe ® captured $2.3 billion in credit/debit payments, cash and paper checks in 2018.
Patient engagement technology to provide a better patient and staff experience
Self-service patient portal
Drive digital patient experiences including scheduling.
Patient collection system
Prioritize and personalize collection outreach to increase recoveries.
Propensity to pay
Identify those patients likely to pay and connect others to financial assistance programs.
Price transparency
Provide an estimate of patient financial responsibility pre-appointment.
Mobile payments
Give patients a pre-service mobile estimate and payment experience.
Hear from our customers: Saratoga Hospital
With Patient Estimates, Saratoga Hospital increased cash collections by 400 percent from 2015 to 2018.
Experian Health Video: Dan Wiens
Dan Wiens discusses how Experian Health is changing the way consumers interact with health systems to understand their cost of care.
