Patient Engagement Solutions

Improve administrative tasks and patient payment experiences

Empower patient engagement with user-friendly, secure, and personalized technology

Scheduling. Registration. Cost estimating. Paperwork. Waiting rooms. These are the bumps in the road where inefficiency leads to patient confusion and frustration. Which can mean missed doctor visits. Causing gaps in care. And late payments. Or no payment at all.

Your patients are also consumers who demand convenient, personalized service and streamlined financial processes associated with their healthcare.

Leverage our team’s expertise in data and analytics, and access our expanding suite of patient experience solutions to simplify patient tasks like pre-registration, check-in procedures and understanding the cost of care. We want to help you uncomplicate the healthcare experience – we’re confident it can be done.

Clarity, control, convenience

Engaging patients with self-service tools

Patient engagement statistics

61% of consumers

Would consider switching providers for a better healthcare payments experience (Trends in Healthcare Payments, Annual Report 2018).

15 million patients

We  identified 15 million patients for charity with Patient Financial Clearance in 2018.

$2.3 billion

PaymentSafe ®  captured $2.3 billion in credit/debit payments, cash and paper checks in 2018.

Patient engagement technology to provide a better patient and staff experience

Scheduling

Offer your patients the flexibility and convenience to schedule appointments online on any device, 24/7.

Registration

Enable digital patient intake to streamline administrative tasks. 

Estimates

Provide an estimate of patient financial responsibility pre-appointment.

Payments

Give patients a pre-service mobile estimate and payment experience.

Yale New Haven Health client success story

How YNHH created pre-service excellence to elevate the financial experience

Hear from our customers: Saratoga Hospital

With Patient Estimates, Saratoga Hospital increased cash collections by 400 percent from 2015 to 2018.

Hear from our customers: Benefis Health System

Benefis Health System shares how they improved patient access with the Experian Health online appointment scheduling tool, Patient Schedule.

Patient engagement resources

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New Experian and Cerner Consumer Financial Engagement suite for patient collections

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How to improve patient engagement with a data-driven marketing plan

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How data-driven technology can reduce surprise billing

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Contact us

1 888 661 5657

We welcome the opportunity to provide you more details.