Patient Scheduling

Digital scheduling and care coordination platform 

Patient Schedule

Schedule patients effectively through an online, self-service portal

Did you know that 66% of patients would switch providers for more convenient access, and 77% of patients think the ability to book, change or cancel appointments online is important?

The first step in the patient journey is scheduling. Are you confident this process is smooth for your consumers? 

Today’s healthcare consumer expects a turnkey, personalized, on-demand experience. They are used to the best engagements from their retail, financial services, travel and entertainment experiences—and the healthcare experience should be no different.

Using our online, data-driven patient scheduling platform can help you coordinate care seamlessly. It gives your patients the ability to streamline their healthcare and make it easier for them to access care. Help your organization increase appointment and referral rates, improve call center efficiency, reduce no-shows and enhance the overall patient experience

When healthcare plans use technology to better connect patients to needed care, quality scores for patient experience rise and efficiencies are gained.

The benefits of optimizing your appointment scheduling

Improve patient outcomes for greater financial return

Increase new patient bookings

Business rules guide call center agents to the right provider and appointment time

43% reduction in call times

Empower agents to connect patients to the right care with actionable scheduling rules

Move 30% of volume to self-service

Be more effective by automating outreach with the ability to schedule via IVR & text

How our patient scheduling solution works

Patient Schedule

 

To ensure online self-scheduling is effective, providers must ensure their calendar is visible via a number of channels: a patient portal, the organization’s website, the in-office schedule, at the call center, and even on third-party sites. This 360-degree view of appointment availability increases the chances that those vacant slots will be filled.

Patient Schedule is physician scheduling software that leverages a highly configurable rules engine and advanced analytics for a simplified scheduling process for patients, medical office staff and call centers.

With Patient Schedule, providers can:

  • Upgrade the patient experience by allowing patients to book and reschedule appointments online with smartphone calendar reminders
  • Automate scheduling rules with a business rules engine that ensures the right provider match while allowing providers to maintain control over their calendars.
  • Optimize capacity, outcomes and practice performance by visualizing trends and driving behavior change through actionable analytics.
  • Simplify access for everyone with guided search and scheduling across the healthcare system. 
  • Acquire new patients and keep them engaged throughout the healthcare continuum. 
  • Improve staff efficiency by offloading volume through self-service and dramatically reducing training time.

Learn more about other solutions to improve patient scheduling

By combining Patient Schedule with Experian’s existing digital patient engagement solutions, we can deliver a seamless consumer-centered experience—from serving up an estimate, to streamlining the registration process, to providing consumers with the ability to pay their healthcare bills via multiple channels.

PatientSimple

Experian Health’s secure online portal, allows you to give patients the 24-7 control they’re seeking.

Patient Financial Advisor

Give consumers a pre-service, mobile-enabled patient responsibility and payment experience.

PatientDial

Cloud-based dialing platform that allows patients to pay at their convenience. 

More patient scheduling resources

Healthcare Blog

How to boost patient engagement with patient portals

Healthcare Blog

Experian Health acquires MyHealthDirect to enhance patient experiences 

White paper

Clarity, control, convenience: Engaging patients with self-service tools

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