Patient Scheduling

Omni-channel platform for guided search and scheduling

Benefis Health System shares how they improved patient access with Patient Schedule. 50 percent of their patients are booking after hours and they can even schedule urgent care online. 

Enhance digital patient engagement and accelerate call center operations.

Using our patient scheduling platform can help you make access to care easy across any channel: on the web, in call centers, or in provider offices. Give your patients the self-service experience they’re accustomed to with 24/7 online appointment scheduling. Equip your call center agents with a best-in-class platform to guide patients to the right care and schedule appointments in real-time. With an EMR/PM system agnostic interface, our platform can be the central scheduling hub across your entire enterprise.

Experian Health’s patient scheduling platform can help your organization unlock their digital front door and simultaneously improve the efficiency and experience of scheduling in your call center.

Health plans can use the scheduling technology, as well, to better connect patients to needed care. By digitally connecting with providers through our scheduling platform, members can be engaged more efficiently, at-risk organizations can close more gaps in care, and relationships between health plans and their provider partners can be improved.

The benefits of optimizing your appointment scheduling

Improve patient outcomes for greater financial return.

Add 8+ new patients per provider per month

Convenient self-scheduling is proven to attract more consumers and increase market share.

Reduce call times by 50%

Empowering call center agents with guided search makes scheduling quicker and easier.

Move 30% of volume to self-service

Offload call center volume by offering self-service scheduling online and through text & IVR outreach campaigns.

Close 56% more gaps in care

Payers can greatly increase care gap closure with digital scheduling solutions.

Online appointment scheduling

Make access easy and convenient with 24/7 online patient scheduling.

 Allow patients to self-schedule appointments from anywhere, 24/7, and receive helpful appointment reminders.

Make access easy with our white-labeled online scheduling solution, add 8+ new patients per provider per month.

Offload call center volume to self-service.

Automate scheduling protocols and business rules enabling accurate consumer self-scheduling for complex scenarios and specialists.


Call center scheduling

Improve call center efficiency and patient experience with guided search and scheduling.

Automate scheduling protocols in a single scheduling platform makes scheduling quick and easy while still protecting provider calendars.

Integrate directly into disparate EHR and PM systems for a centralized real-time scheduling hub.

Enable agents to schedule accurately across any specialty with only 1 hour of training.

Help patients to book easier, faster, and with improved accuracy to get the care they need.

Automated patient outreach

Schedule appointments and close gaps for target audiences with automation.

Patients receive messages with the ability to self-schedule.

Build scripts, upload lists, and launch campaigns seamlessly.

Offload scheduling to automated outreach and book more appointments with less phone calls.


Search and scheduling solutions for payers

Experian Health’s scheduling solution is also used by many of the nation’s largest health plans to achieve member engagement objectives and close gaps in care. The same functionality that can be enabled for providers can be leveraged by health plans in subtly different ways to achieve their quality and risk management goals.

Enable member engagement teams to book digitally with providers, eliminating three-way calls.

Increase scheduling rates and send automated outreach to members with care gaps.

Patients can self-schedule appointments online.

Better scheduling processes and data helps build better relationships with provider partners.

How our omni-channel scheduling platform works


Learn more about our other solutions to improve consumer engagement

By combining patient schedule with other Experian patient engagement solutions, you can deliver a seamless consumer-centered experience – from serving up an estimate, to streamlining the registration process, to providing consumers with the ability to pay their healthcare bills via multiple channels.


Enable digital patient intake to streamline administrative tasks. 


Provide an estimate of patient financial responsibility pre-appointment.


Give patients a pre-service mobile estimate and payment experience.

More patient scheduling resources for your organization


How healthcare providers are tapping into unique scheduling solutions to manage COVID-19 patient testing


7 must haves for your patient scheduling system


Experian Health acquires MyHealthDirect to enhance patient experiences


5 Ways to Make Patient Scheduling Easy Through Your Call Center


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