Benefis Health System shares how they improved patient access with Patient Schedule. 50 percent of their patients are booking after hours and they can even schedule urgent care online. 

Enhance digital patient engagement and accelerate call center operations.

Using our patient scheduling platform can help you make access to care easy across any channel: on the web, in call centers, or in provider offices. Give your patients the self-service experience they’re accustomed to with 24/7 online appointment scheduling. Equip your call center agents with a best-in-class platform to guide patients to the right care and schedule appointments in real-time. With an EMR/PM system agnostic interface, our platform can be the central scheduling hub across your entire enterprise.

Experian Health’s patient scheduling platform can help your organization unlock their digital front door and simultaneously improve the efficiency and experience of scheduling in your call center.

Health plans can use the scheduling technology, as well, to better connect patients to needed care. By digitally connecting with providers through our scheduling platform, members can be engaged more efficiently, at-risk organizations can close more gaps in care, and relationships between health plans and their provider partners can be improved.

The benefits of optimizing your patient appointment scheduling

Improve patient outcomes for greater financial return.

Add 8+ new patients per provider per month

Convenient self-scheduling is proven to attract more consumers and increase market share.

Reduce call times by 50%

Empowering call center agents with guided search makes scheduling quicker and easier.

Move 30% of volume to self-service

Offload call center volume by offering self-service scheduling online and through text & IVR outreach campaigns.

Close 56% more gaps in care

Payers can greatly increase care gap closure with digital scheduling solutions.

Online patient scheduling

Make access easy and convenient with 24/7 online patient scheduling.

Improve the patient experience

  • Allow patients to self-schedule appointments from anywhere, 24/7, and receive helpful appointment reminders.

Increase new patient acquisition

  • Make access easy with our white-labeled online scheduling solution, add 8+ new patients per provider per month.

Accelerate call center efficiency

  • Offload call center volume to self-service.

Guide patients to the right provider

  • Automate scheduling protocols and business rules enabling accurate consumer self-scheduling for complex scenarios and specialists.
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Call center patient scheduling

  • Improve call center efficiency and patient experience with guided search and scheduling.

Reduce call times

  • Automate scheduling protocols in a single scheduling platform makes scheduling quick and easy while still protecting provider calendars.

Real-time scheduling

  • Integrate directly into disparate EHR and PM systems for a centralized real-time scheduling hub.

Reduce agent training time

  • Enable agents to schedule accurately across any specialty with only 1 hour of training.

Improve the patient experience

  • Help patients to book easier, faster, and with improved accuracy to get the care they need.

Automated patient outreach

  • Schedule appointments and close gaps for target audiences with automation.

Enable self-scheduling via text & IVR

  • Patients receive messages with the ability to self-schedule.

Launch campaigns to targeted outreach lists

  • Build scripts, upload lists, and launch campaigns seamlessly.

Reduce call center volume

  • Offload scheduling to automated outreach and book more appointments with less phone calls.

Are you with a health plan or ACO?

Check out our solutions for member scheduling and closing gaps in care.

7 must haves for your patient scheduling system

Automate scheduling protocols with customized business rules, ensuring accurate, efficient patient bookings. Allow providers to maintain control over their calendars while helping them fill scheduling gaps.

Integrations via API or HL7 are essential for a fully-functional scheduling system, creating an optimal patient experience, avoiding double-bookings, and deriving accurate analytics.

Deliver a consistent brand experience for patients scheduling online, while making access easy with NO extra logins or confusing transitions.

Not just ‘request an appointment’, but a real booking that immediately reserves the slot on the provider’s calendar.

Automate reminders according to patient preference when appointments are scheduled, including the ability to save to smartphone calendar.

Send automated IVR and SMS text message campaigns that enable patients to self-schedule appointments easily during the outreach, without having to call the provider office or call center.

The right system empowers constant optimization with real-time analytics and dashboards. With data like show rates, booking rates, conversion rates, lead times, capacity management/utilization, and more, it’s easy to refine your scheduling solutions over time. 

Featured resources

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Omnichannel Access Guide

Download our Omnichannel Access Guide to learn strategies to ‘unlock’ your digital front door and streamline access to care across your enterprise.

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5 strategies for building a better digital patient journey

Download our free eBook to learn how to create a digital experience that will delight your patients and increase your bottom line.

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On-Demand Webinar: How to Improve Patient Access with 24/7 Connectivity

Explore CareMount Medical’s journey to implement and leverage digital engagement strategies, including online self-scheduling that provides patients with 24/7 access to the best match provider and appointment slots based on their care needs.

Learn more about our other solutions to improve consumer engagement

By combining patient schedule with other Experian patient engagement solutions, you can deliver a seamless consumer-centered experience – from serving up an estimate, to streamlining the registration process, to providing consumers with the ability to pay their healthcare bills via multiple channels.

Registration

Enable digital patient intake to streamline administrative tasks. 

Estimates

Provide an estimate of patient financial responsibility pre-appointment.

Payments

Give patients a pre-service mobile estimate and payment experience.

More patient scheduling resources for your organization

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Three benefits of automated outreach

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7 must haves for your patient scheduling system

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Success at a glance: The Iowa Clinic online self-scheduling

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5 Ways to Make Patient Scheduling Easy Through Your Call Center

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