Benefis Health System shares how they improved patient access with Patient Schedule. 50 percent of their patients are booking after hours and they can even schedule urgent care online.
Using our patient scheduling platform can help you make access to care easy across any channel: on the web, in call centers, or in provider offices. Give your patients the self-service experience they’re accustomed to with 24/7 online appointment scheduling. Equip your call center agents with a best-in-class platform to guide patients to the right care and schedule appointments in real-time. With an EMR/PM system agnostic interface, our platform can be the central scheduling hub across your entire enterprise.
Experian Health’s patient scheduling platform can help your organization unlock their digital front door and simultaneously improve the efficiency and experience of scheduling in your call center.
Health plans can use the scheduling technology, as well, to better connect patients to needed care. By digitally connecting with providers through our scheduling platform, members can be engaged more efficiently, at-risk organizations can close more gaps in care, and relationships between health plans and their provider partners can be improved.
Improve patient outcomes for greater financial return.
Convenient self-scheduling is proven to attract more consumers and increase market share.
Empowering call center agents with guided search makes scheduling quicker and easier.
Offload call center volume by offering self-service scheduling online and through text & IVR outreach campaigns.
Payers can greatly increase care gap closure with digital scheduling solutions.
Make access easy and convenient with 24/7 online patient scheduling.
Automate scheduling protocols with customized business rules, ensuring accurate, efficient patient bookings. Allow providers to maintain control over their calendars while helping them fill scheduling gaps.
Integrations via API or HL7 are essential for a fully-functional scheduling system, creating an optimal patient experience, avoiding double-bookings, and deriving accurate analytics.
Deliver a consistent brand experience for patients scheduling online, while making access easy with NO extra logins or confusing transitions.
Not just ‘request an appointment’, but a real booking that immediately reserves the slot on the provider’s calendar.
Automate reminders according to patient preference when appointments are scheduled, including the ability to save to smartphone calendar.
Send automated IVR and SMS text message campaigns that enable patients to self-schedule appointments easily during the outreach, without having to call the provider office or call center.
The right system empowers constant optimization with real-time analytics and dashboards. With data like show rates, booking rates, conversion rates, lead times, capacity management/utilization, and more, it’s easy to refine your scheduling solutions over time.
Download our Omnichannel Access Guide to learn strategies to ‘unlock’ your digital front door and streamline access to care across your enterprise.
Download our free eBook to learn how to create a digital experience that will delight your patients and increase your bottom line.
Explore CareMount Medical’s journey to implement and leverage digital engagement strategies, including online self-scheduling that provides patients with 24/7 access to the best match provider and appointment slots based on their care needs.
By combining patient schedule with other Experian patient engagement solutions, you can deliver a seamless consumer-centered experience – from serving up an estimate, to streamlining the registration process, to providing consumers with the ability to pay their healthcare bills via multiple channels.
Enable digital patient intake to streamline administrative tasks.
Provide an estimate of patient financial responsibility pre-appointment.
Give patients a pre-service mobile estimate and payment experience.