Did you know that 66% of patients would switch providers for more convenient access, and 77% of patients think the ability to book, change or cancel appointments online is important?
The first step in the patient journey is scheduling. Are you confident this process is smooth for your consumers?
Today’s healthcare consumer expects a turnkey, personalized, on-demand experience. They are used to the best engagements from their retail, financial services, travel and entertainment experiences—and the healthcare experience should be no different.
Using our online, data-driven patient scheduling platform can help you coordinate care seamlessly. It gives your patients the ability to streamline their healthcare and make it easier for them to access care. Help your organization increase appointment and referral rates, improve call center efficiency, reduce no-shows and enhance the overall patient experience.
When healthcare plans use technology to better connect patients to needed care, quality scores for patient experience rise and efficiencies are gained.
Improve patient outcomes for greater financial return
Business rules guide call center agents to the right provider and appointment time
Empower agents to connect patients to the right care with actionable scheduling rules
Be more effective by automating outreach with the ability to schedule via IVR & text
To ensure online self-scheduling is effective, providers must ensure their calendar is visible via a number of channels: a patient portal, the organization’s website, the in-office schedule, at the call center, and even on third-party sites. This 360-degree view of appointment availability increases the chances that those vacant slots will be filled.
Patient Schedule is physician scheduling software that leverages a highly configurable rules engine and advanced analytics for a simplified scheduling process for patients, medical office staff and call centers.
With Patient Schedule, providers can:
By combining Patient Schedule with Experian’s existing digital patient engagement solutions, we can deliver a seamless consumer-centered experience—from serving up an estimate, to streamlining the registration process, to providing consumers with the ability to pay their healthcare bills via multiple channels.
Experian Health’s secure online portal, allows you to give patients the 24-7 control they’re seeking.
Give consumers a pre-service, mobile-enabled patient responsibility and payment experience.
Cloud-based dialing platform that allows patients to pay at their convenience.
How to boost patient engagement with patient portals
Experian Health acquires MyHealthDirect to enhance patient experiences
Clarity, control, convenience: Engaging patients with self-service tools
Find out how Patient Schedule keeps appointment follow through levels high and positively impacts the care experience—all while maximizing new patient acquisition. Complete the form below.