Patient Scheduling Software

Omni-channel platform for guided search and scheduling

Talk with an Expert

CareMount Medical discusses how they implemented online patient scheduling as a part of their 24/7 access initiative, enabling real-time scheduling access across all of their providers and specialties.

Enhance digital patient engagement and accelerate call center operations.

Using our patient scheduling software can help you make access to care easy across any channel: on the web, in call centers, or in provider offices. Give your patients the self-service experience they’re accustomed to with 24/7 online appointment scheduling. Equip your call center agents with a best-in-class platform to guide patients to the right care and schedule appointments in real-time. With an EMR/PM system agnostic interface, our platform can be the central scheduling hub across your entire enterprise.

Experian Health’s patient scheduling software can help your organization unlock their digital front door and simultaneously improve the efficiency and experience of scheduling in your call center.

Health plans can use the scheduling technology, as well, to better connect patients to needed care. By digitally connecting with providers through our scheduling platform, members can be engaged more efficiently, at-risk organizations can close more gaps in care, and relationships between health plans and their provider partners can be improved.

The benefits of optimizing your patient appointment scheduling

Improve patient outcomes for greater financial return.

Add 8+ new patients per provider per month

Convenient self-scheduling is proven to attract more consumers and increase market share.

Reduce call times by 50%

Empowering call center agents with guided search makes scheduling quicker and easier.

Move 30% of volume to self-service

Offload call center volume by offering self-service scheduling online and through text & IVR outreach campaigns.

Close 56% more gaps in care

Payers can greatly increase care gap closure with digital scheduling solutions.

Supporting patient self-scheduling, call centers and in-office scheduling

Schedule patients for the right care and in real-time

Online scheduling

Make access easy and convenient with 24/7 online patient scheduling software.

Allow patients to self-schedule appointments from anywhere, 24/7, and receive helpful appointment reminders.

Make access easy with our white-labeled online scheduling solution, add 8+ new patients per provider per month.

Offload call center volume to self-service.

Automate scheduling protocols and business rules enabling accurate consumer self-scheduling for complex scenarios and specialists.

Call center scheduling

Improve call center efficiency and patient experience with guided search and scheduling.

Automate scheduling protocols in a single scheduling platform makes scheduling quick and easy while still protecting provider calendars.

Integrate directly into disparate EHR and PM systems for a centralized real-time scheduling hub.

Enable agents to schedule accurately across any specialty with only 1 hour of training.

Help patients to book easier, faster, and with improved accuracy to get the care they need.

Automated patient outreach

Schedule appointments and close gaps for target audiences with automation.

Patients receive messages with the ability to self-schedule.

Build scripts, upload lists, and launch campaigns seamlessly.

Offload scheduling to automated outreach and book more appointments with less phone calls.

Are you with a health plan or ACO?

Check out our solutions for member scheduling and closing gaps in care.

Hear from our customers

Benefis Health System

Benefis Health System shares how they improved patient access with Patient Schedule. 50 percent of their patients are booking after hours and they can even schedule urgent care online. 

The Iowa Clinic

The Iowa Clinic discusses how they improved patient experience and access with online patient scheduling software. The Iowa Clinic offloaded 3,000 appointment scheduling calls from the call center every month.

HCA Healthcare

HCA Healthcare has seen an improved patient experience by offering appointments through multiple access points, specifying appointment types, and more. 35% of scheduling is now done during nights and weekends.

7 must haves for patient scheduling software

Automate scheduling protocols with customized business rules, ensuring accurate, efficient patient bookings. Allow providers to maintain control over their calendars while helping them fill scheduling gaps.

Integrations via API or HL7 are essential for a fully-functional scheduling system, creating an optimal patient experience, avoiding double-bookings, and deriving accurate analytics.

Deliver a consistent brand experience for patients scheduling online, while making access easy with NO extra logins or confusing transitions.

Not just ‘request an appointment’, but a real booking that immediately reserves the slot on the provider’s calendar.

Automate reminders according to patient preference when appointments are scheduled, including the ability to save to smartphone calendar.

Send automated IVR and SMS text message campaigns that enable patients to self-schedule appointments easily during the outreach, without having to call the provider office or call center.

The right system empowers constant optimization with real-time analytics and dashboards. With data like show rates, booking rates, conversion rates, lead times, capacity management/utilization, and more, it’s easy to refine your scheduling solutions over time. 

Featured resources


The State of Patient Access: 2021

A glimpse of what patients hope the digital front door will look like in 2021 and beyond. Are providers on the same page?


5 strategies for building a better digital patient journey

Download our free eBook to learn how to create a digital experience that will delight your patients and increase your bottom line.


How to Improve Patient Access with 24/7 Connectivity

Explore CareMount Medical’s journey to implement and leverage digital engagement strategies, including online self-scheduling that provides patients with 24/7 access to the best match provider and appointment slots based on their care needs.


Interview with the Expert: Benefis Health System

Samuel Martin, Marketing at Benefis, Alyssa LaHaie and Greg Young from Experian Health discuss the biggest challenges related to scheduling vaccines and how Benefis has accurately guided patients to the right appointment slots.

Learn more about our other solutions to improve consumer engagement

By combining patient schedule with other Experian patient engagement solutions, you can deliver a seamless consumer-centered experience – from serving up an estimate, to streamlining the registration process, to providing consumers with the ability to pay their healthcare bills via multiple channels.

Streamline Intake

Enable digital patient intake to streamline administrative tasks. 

Registration Solutions

Personalize Estimates

Provide an estimate of patient financial responsibility pre-appointment.

Cost Estimator

Simplify Payments

Give patients a pre-service mobile estimate and payment experience.

Payment Tools

More patient scheduling resources for your organization


Three benefits of automated outreach

Healthcare organizations leveraging automated outreach are seeing numerous benefits. Among them: extended outreach capabilities, increased appointment bookings, and higher patient satisfaction.


7 patient scheduling must haves

COVID-19 has changed the way millions of Americans access care, leading to the widespread adoption of virtual health and other consumer-centric technologies. 


The Iowa Clinic online self-scheduling

With online self-scheduling, patients of The Iowa Clinic have the ability to self-schedule directly into provider’s calendars in real time from a computer or mobile device.


Make call center scheduling easy

Consumers today expect fast and convenient access to almost everything, healthcare included. Online scheduling is catching on throughout the market – especially as more providers turn to telehealth solutions during COVID-19.

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