Elevate patient care by uncovering strategies for operational efficiency and delighted patients.

Indiana University (IU) Health Patient Access team will share their transformative journey implementing patient scheduling automation. Discover how this strategic shift not only scaled their operations and optimized staff efficiency, but also significantly reduced scheduling errors, keeping both providers and patients happy.

Perfect for those looking to solve increasing patient volume with less staff, maximize opportunities to scale and increase patient satisfaction. This session will share how guided scheduling allows IU Health to:

  • Cross-train staff to support multiple specialties.
  • Increase “one call resolutions.”
  • Maximize patient referral capture.
  • Schedule services, like mammograms, as well as providers.
  • And more!
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Spotlight Speakers

Headshot of Alex Harwitz, VP of Digital Front Door at Experian Health

Alex Harwitz

Vice President of Digital Front Door

Experian Health

Headshot of Justin Baur, Manager of Patient Access & Referral Management at IU Health

Justin Baur, M.B.A

Manager, Patient Access & Referral Management

Indiana University Health

Headshot of Alex Nussman, Manager of System Patient Access at IU Health

Alex Nussman, M.H.A

Manager System Patient Access

Indiana University Health

Headshot of Josh Brown, Program Manager of Provider Match at IU Health

Josh Brown, M.B.A

Program Manager, Provider Match

Indiana University Health