Webinars and Podcasts

Stay on top of healthcare industry trends

How to better engage patients in the age of consumerism

Patients are paying more out of pocket, so they’re shopping around and being pickier about where they go for care. They want to be more involved in their care and manage their accounts online as they do with everything else. 

The importance of proactive agency management within the revenue cycle

Join us to learn about the risks associated with agencies, provide a foundational understanding of regulations that apply to agencies and hear the Stan Salwei, Director of Revenue Cycle at Altru Health System discuss why it is important to proactively manage your risk.

Experian Health to help providers with consumerism at HFMA

Kristen Simmons, Senior Vice President, Strategy, Innovation, Consumer Experience, and Marketing, with Experian Health, chatted with Joe Lavelle of IntrepidNOW to provide her insights on the 2018 HFMA ANI conference and consumerism in healthcare.

On-Demand Webinars

Managing revenues in a value based care environment

Greg Caressi, Senior Vice President, Transformational Health of Frost & Sullivan discusses how a successful transition to value-based care will become your hospital’s competitive advantage. Is your revenue cycle management prepared for this transition?

A complete prescription for optimizing payer and patient collections

In this AMGA webinar, experts from Sanford Health discuss how medical group and health system leaders can incorporate data-driven workflow solutions into their revenue cycle to centrally manage and monitor every aspect of payer reimbursement, as well as reduce the cost to collect from patient accounts. 

You can book flights online - why not medical appointments?

Access this webinar to learn how using an online, data-driven scheduling platform enables patients to schedule appointments online—improving patient access by fostering the integration and communication to make sure both patients and providers have a better care experience. 

Spring cleaning time: “Get your orders in order!”

Our presenters will highlight how to enable physician office staff to manage patient questions and issues in a timely fashion without having to call the hospital for scheduling details. They will also take attendees through better ways to validate orders against payer rules for medical necessity, frequency limitations and duplicate orders (CCI), for consistently clean claims.

The importance of managing and protecting patient identities (NAHAM-hosted event)

Protecting patient identities is a goal and challenge that all healthcare organizations face on a daily basis. The complexity of managing these patient identities increases as healthcare systems are exchanging data, as does the challenge of protecting patient identities with the number of users and devices accessing sensitive patient information grows.

Patient identification – The challenges healthcare leaders and the industry are facing today

Dr. Gettinger has extensive experience in the field of health information technology. He led the development of an electronic health record (EHR) system at Dartmouth and subsequently was the senior physician leader during Dartmouth’s transition to a vendor-based EHR. 

Take a patient-centered approach to collections

Learn how to balance your most important priorities, along with the key criteria needed to achieve the expertise to effectively collect patients’ increasing share of healthcare costs—while saving staff time and expense, and maintaining the patient/provider relationship.

Amp up your auths process: Out with antiquated, in with automated

It’s time to amp up and step up your auths process to ensure you get paid. We’ll tell you what to look for in a solution and best practices to ensure your process is as efficient and cost effective as possible.

How you and your patients can reap the benefits of a consumer-friendly portal

Access this complimentary session to learn how your organization can increase patient engagement and satisfaction by including the patient voice when creating a patient portal, designing a patient experience that delights and using feedback to rapidly experiment and iterate.

Every dollar counts: How to hold your payers accountable

View this one-hour on demand webinar to learn how to take control of your revenue cycle management with proven, analytically driven tools and powerful insight for maximizing revenue, accelerating payment and strengthening payer relationships.

Providing patients with estimates: How knowing what they owe can boost your bottom line

View this on demand webinar to learn about what’s going on in the industry, what's preventing providers from collecting from patients, and how health, price transparency and financial performance go hand in hand.

Discover the power of the universal patient identifier

This webinar highlights Experian Health’s new and unique approach to matching and managing universal patient identities across organizations.


Readying for HFMA ANI 2017 in Orlando

Cindy Dullea, Chief Marketing Officer, with Experian Health, chatted with Joe Lavelle of IntrepidNOW to discuss Experian Health’s plans for the 2017 HFMA ANI conference at the Orange County Convention Center in Orlando.

#JoinTheConversation with Experian Health’s Jason Wallis at #HIMSS17

During HIMSS17 in Orlando, Jason Wallis, Senior Vice President, Patient Access at Experian Health, sat down with IntrepidNOW to talk patient access and how Experian Health’s solutions help providers across the revenue cycle. 

#JoinTheConversation with Experian Health’s Crista Harwood at #HIMSS17

Crista Harwood, Experian Health’s  Chief Administrative Officer, chatted with IntrepidNOW at HIMSS17 to talk innovation and Women in Health.

#JoinTheConversation with Phillip Scott of NCPDP

Phillip Scott of NCPDP attended HIMSS17 and took some time to chat with IntrepidNOW about NCPDP’s strategic alliance with Experian Health and the benefits of a universal patient identifier.

Value-based reimbursement and care management

Hans Morefield, Vice President, Population Health & Care Coordination, chatted with Joe Lavelle from IntrepidNOW at HIMSS17 to discuss the topics of value-based reimbursement and care management.

Data and analytics

Kathleen Harris, Senior Vice President, Revenue Cycle Products & Analytics, from Experian Health, sat down with Joe Lavelle from IntrepidNOW at HIMSS17 to discuss data and analytics.

Patient collections and patient engagement

Jason Considine, Senior Vice President, Patient Collections & Engagement, with Experian Health, sat down with Joe Lavelle from IntrepidNOW at HIMSS17 to talk patient engagement.

Identity management

Experian Health was honored to host Frank Abagnale, one of the world’s foremost experts on identity theft, forgery, and embezzlement, during our #JointheConversation radio show at HIMSS17. You’ll know Frank from the great movie and book, Catch Me if You Can.

Patient engagement

We are moving to a very personalized patient engagement strategy that is more aligned with the patients’ needs and then give the patient all the digital automation tools so they can go and automate it and be done with it very quickly and they can focus on their health.

Fee for value transformation

There has been a lot of uncertainty with regards to what the future holds for healthcare in the U.S., but the reality is that the move away from transaction-based services into a world where some of those services will be paid as bundles.

The healthcare landscape

Experian Health’s Chief Marketing Officer, Cindy Dullea, sat down with Joe Lavelle from IntrepidNOW at HIMSS17 to share insight into Experian’s recent global rebrand and the healthcare landscape.

Data and analytics

Dan Johnson, Executive Vice President, Health Strategy of Experian Health joined us for this special episode to discuss Experian Health’s vision for the future of Healthcare and how they are expanding the use of data and analytics.