Patient Payment Solutions

Increase collections with user-friendly, self-service payment solutions

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Andrew Serge, Saratoga Hospital, discusses how they have seen a 50 percent increase in point-of-service collections after streamlining payment processes for registrars and patients. 

Simplify the patient financial journey with self-service, mobile-optimized payment solutions. Your patients are managing all aspects of their lives on their mobile devices, why not meet them where they are for payments as well? 

Our suite of patient payment tools helps you ensure you can collect all forms of payment anytime, anywhere, streamlining your collections processes. You can even identify those patients who are a payment risk and offer them the financial journey that makes the most sense for them – including qualifying for financial assistance programs and starting personalized payment plans. 

Our patient payment solutions lead to improvements in

Payment options

Securely accept any form of patient payment including eChecking, credit, and recurring billing to collect faster. 

Patient experience

Provide patients with a mobile payment experience, including estimates for service to support price transparency.

Risk management

Determine payment risk and recommend the right financial pathway for patients, including assistance programs and financial counseling. 

Yale New Haven Health

Creating pre-service excellence in an Epic environment to elevate the financial experience

Experian Health patient payment statistics

$15M

Patients identified for charity 

88%

Kootenai Health’s accuracy when determining the right financial assistance program with Experian solutions

$2.3B

Payments captured by PaymentSafe 

Kootenai Health

Qualify more patients for the right financial assistance or charity programs

A view into your patients’ new mobile payment experience

Offer consumers methods to make a secure payment from the start of their healthcare journey with multiple options to pay.

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Learn more about our patient payment solutions

PaymentSafe

Collect any form of patient payment anywhere, anytime while ensuring payment security through point-to-point encryption.

Patient Financial Advisor

Text-to-mobile experience that allows patients to view their bill and make a secure payment from their mobile device. 

Patient Financial Clearance

Determine which patients are likely to pay their bill and connect those who qualify for financial assistance with the right programs. 

PatientSimple

Consumer-friendly self-service portal to help your patients manage paying balances, managing payment plans, and applying for charity care in one place.

Vanessa Carter, St. Joseph's/Candler, discusses how they enable patients to make payments 24/7 from their mobile devices, including managing payment plans and installments.

Caye Mauney, Palo Pinto General Hospital, discusses how Patient Financial Clearance helped automate patient eligibility research, improved their patient experience, and reduced bad debt.

Patient payment resources for your organization

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Presidential order marks major push for price transparency

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How to make price transparency less confusing for patients

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New Experian and Cerner Consumer Financial Engagement suite

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