Client support information

Professional support drives client success

Client satisfaction is our top priority. To maximize your success with Experian Health products and services, our Support Centers, located in multiple states around the country, are the primary points of contact for clients with questions regarding our offerings. 

Clients can engage the appropriate Support Center through each support module found within the various Experian Health applications, which allows our teams to track, prioritize, and respond to client questions and enhancement requests in a timely manner. In addition, we offer our customer community, telephone, and live chat options for clients in need of support.

OneSource login assistance

Call our new toll free password assistance line at 833-812-1015 or visit our login page.

ClaimSource® login assistance

Please call 866-810-0000, or if enrolled in our Customer Community, submit a case.

1 (800) 930 8261

Contract Manager (formerly Contract Management), Contract Analysis, Claim Scrubber, Patient Estimates (formerly Patient Responsibility Pricer) and Payer Alerts

1 (866) 810 0000

ClaimSource / ClaimSource DSG. eCare Online Products linked within OneSource, including ERA (835), Illinois Medicaid Claim Status, and BCBSIL Exp/UPP Reports. eCare CMS / Nebo Systems Claims.

1 (866) 854 6796, Option 1

OneSource, eCare NEXT®, IntelliSource, Integrated or BatchSource Products

1 (866) 854 6796, Option 2

Medical Necessity, Authorizations, Order Checker Thin Client, and Order Manager.

1 (763) 416 1039

Identity Verification (formerly Patient Identify Verification), Patient Financial Clearance/Financial Assistance Manager, Open Balance Display and Collections Optimization Manager

1 (732) 264 3624

STAT Technologies clients

(629) 777 5552

Patient Schedule (MyHealthDirect)

1 (866) 854 6796, Option 1

All other products

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Customer Community

The Customer Community site includes a robust suite of self-service features for Case Submission, Case Management and Knowledge Search, available through a single engagement platform across all our products.

Innovation Studio

Join the Innovation Studio, a new platform designed to bring you, our client, into the innovation process and help shape the future of Experian Health.