State of Patient Access: 2023
The Digital Front Door
This report is based on a new survey, fielded in December 2022, that gathered responses from 202 healthcare professionals responsible for patient access and 1,001 patients who engaged in care for themselves or a dependent in 2022. It is the third survey in a series fielded by Experian Health since 2020.
Learn more about the views of patients and providers on “digital front door” services and trends of interest across all three surveys.
These and many other topics were addressed in the survey, making this new report a useful means of indicating where providers stand and a resource for strategy discussions in 2023 and beyond.
*(survey fielded in Dec. 2022)