This white paper compares answers from the first State of Patient Access survey (November 2020) with those in Experian Health’s State of Patient Access 2.0 (June 2021).
- 73% of consumers want to be able to schedule their own appointments online
- Improving the patient experience is a top priority for 93% of providers
- More than 50% of providers find it difficult to keep track of changing pre-authorization requirements
- Just 14% of consumers felt their final healthcare cost differed significantly from estimates – down from more than 50% in the first survey
Scheduling, registration, cost estimates, securing patient identities, data protection, contactless payments, active patient engagement, and financial and operational stability – all of these topics were addressed in the survey, making this white paper a useful resource for strategy and planning beyond the pandemic.