Case Studies

Helping you power opportunities in today’s value-based environment

Patient Access

Advocate Aurora Healthcare

Each year, Advocate Aurora achieves double-digit increases in patient collections by using Collections Optimization Manager.

Aegis Sciences Corporation

Through an automated orders process, Aegis eliminated illegible testing requests and reduced attestation statements by 76%. 

Blessing Health System

Implemented eCare NEXT to increase Point of Service collections and clean claim rates, as well as decrease denials and A/R days.


Realized a 60% increase in productivity, closing 120 accounts per day versus 40 with thier manual process.

Payer Reimbursement

Rocky Mountain Cancer Centers

Realized an ROI of more than $1 million per year by implementing Experian Health soluitions and decreased denial rates.

State of Franklin Healthcare Associates

Expedited accounts receivable (A/R) by 13 percent and reduced full-time employee (FTE) requirements even as claims volume grew. 

Summit Medical Group Oregon

Recognized a 15% reduction in A/R days and volume. Decreased denials to achieve a 92% primary clean claim rate. 

Kootenai Health

Patient Financial Clearance showed an overall accuracy of 88% and Kootenai Health saved 60 hours of staff time through automation. 

Patient Collections

Altru Health System

Collections Optimization Manager realized a 114% increase in collections by identifying accounts with high propensity to pay. 

Cincinnati Children's Hospital

Realized a yearly savings of $840,000 due to a $70,000 reduction in monthly invoicing costs for patient statements.

Martin Health Systems

Increased their receivables by more than $4 million; lifted collections by $3.1 million and identified $975,000 in Medicaid coverage.

Blessing Health System

An automated, data-driven process increased patient collections and provides personalized patient estimates that are 80-90% accurate.

Montgomery County Hospital District

Validating patient information and segmenting private-pay accounts, by payment likelihood, resulted in an increase of $1 million annually.

Sanford Health

Collections Optimization Manager helped Sanford realize a total in-house patient collections lift of more than $40 million.

Saratoga Hospital

From 2015 to 2018, Saratoga Hospital increased cash collections by 400 percent with personalized Patient Estimates. 

Identity Management

AdvantageCare Physicians

Reduced overall patient volume to its IT help desk by 25%. With password reset issues, that volume has decreased by 75%.

ValleyCare Health System

Decreased undeliverable return mail from 1,500 pieces per month to 150 pieces — a 90 percent reduction.