Short-staffed for the long term
Healthcare’s staffing crisis and the impact on revenue cycle management and patient engagement
This report, based on a survey of 200 healthcare employees responsible for staffing the revenue cycle function at healthcare providers, examined the long-standing, chronic shortage of non-clinical staff within the healthcare vertical and its impact on the revenue cycle and patient engagement.
The situation was concerning prior to the pandemic; it is now unsustainable for many providers, particularly as this report shows the most common ways to address the issue rely on increased labor costs. Turnover, hiring, and training staff are constant for these organizations, without an end in sight.