Consumer expectations are changing rapidly, and there has never been a better time to create a more customer-centric organization. But companies need to do more than simply survey customers and develop new strategies. They need to take aggressive steps to develop an in-depth understanding of their customers, then develop and implement a comprehensive customer experience program.
Surviving and thriving in a post-pandemic world will require thoughtful portfolio management now, facilitated by updated scenarios, better data and prioritization by way of criteria attributes and risk scores.
It is during times like these where portfolio management becomes a key area of focus. In this webinar, experts from Experian and the Credit Research Foundation (CRF) team up to enable you with a strategic framework for quick action.
This paper looks at the evolving expectations of borrowers — who demand personalized products and offerings — and ways to satisfy those expectations. We will introduce how a multidimensional view of the customer lets lenders segment more accurately, which can drive product and service design, improve data-driven decisioning, and tailor communications strategies. And we’ll walk through tips for designing and deploying an effective strategy using integrated decisioning.
Reject inference is the practice of using information to make a probabilistic guess as to the outcome of an application that was declined by a lender. In this paper, we walk through three approaches to iterative reclassification and provide an assessment of their efficacy based on classification accuracy.
Share