Mastering the customer experience: Why insights-driven businesses are winning in the digital age

Document: Published Aug 24, 2018

Business leaders today recognize a myriad of benefits the digital economy has to offer, such as improved customer experience and better insight for decision-making. Despite these advantages, organizations struggle to deliver the experience they would like, and data isn’t always in a suitable state to be used for this purpose.

This study provides a unique perspective on customer experience as it relates to digital transformation priorities and challenges. Check out the full report for our in-depth analysis and key findings, such as:

  • The increasing revenue impact of the digital economy
  • The growing focus on customer experience in the digital era
  • The ongoing need for quality data for analytics
  • The implications of digital transformation on governance

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