The current economic situation has inadvertently affected the collections industry. Faced with new regulatory rules, changing consumer demands and an expected uptick in collections volumes post-deferment, debt collection departments and agencies must adapt to keep up with the fast-moving landscape. In our latest webinar, Experian experts discuss the state of the market, collections challenges and how you can adapt in a post-pandemic world.

In the third session of Experian's Energy Symposium Series, our expert speakers discuss how energy providers can evolve and refine collections and recovery processes to minimize the strain on call center agents, improve the customer experience and prepare for the backlog of payments, calls and inquiries in the wake of the pandemic.

The COVID-19 pandemic has created unprecedented challenges for the collections industry, including new regulatory rules, changing consumer demands and a potential uptick in activity as forbearances and deferments fall off. Will your current collections and recovery processes be enough to keep up?

We’re here to help you unlock debt management success by optimizing strategy to identify and navigate an economy in transition, increasing customer expectations and shrinking budgets.

Our experts will share how you can:
· Better understand and meet the needs of your customers
· Intervene earlier to prevent delinquency
· Respond faster to dynamic business conditions
· Reduce collections recovery losses and risk
· Apply machine learning and artificial intelligence for debt management success