Video
Published March 31, 2025
Customer Management Data Quality & Management
Learn how Experian's Retention Triggers can alert you when your customers shop for new credit or improve their credit standing.
By leveraging this solution, you can then:
- Make the right offer at the right time
- Prevent attrition
- Increase customer lifetime value
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Tip Sheet
Protect Wallet Share and Lifetime Value
Your most valuable customers don’t announce their departure. By the time balances decline or activity slows, competitors have already captured share of wallet.
Download our strategic snapshot to learn how your institution can identify behavioral shifts early, respond confidently and accelerate high-value customers forward.
Did you know?
- Customers typically hold less than 50% of their deposits or loans with a single institution.
- Selling to an existing customer can be up to 10x more successful than acquiring a new one.
- A 5% increase in customer retention can boost profits by 25% to 95%.
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Beyond Acquisition: How Data-Driven Account Management Powers Long-Term Value
Winning new customers is challenging but retaining them and growing their value is even harder.
In this exclusive webinar, America First Credit Union’s Kymrie Turner sits down with Experian’s Mark Soffietti to explore how leading institutions can leverage differentiated data to drive long-term customer value.
You’ll learn about:
- Five key challenges financial institutions face in account management and customer retention
- Risk-focused actions to help protect your institution and your customers
- How America First Credit Union approaches portfolio segmentation, forecasting, and credit limit optimization to strengthen member relationships
Tip Sheet
Experian Score Choice Bundle
Discover how Experian’s Score Choice Bundle can empower lenders with modern data and transparent pricing:
- Access VantageScore 4.0 and FICO® 2 in every transaction
- Gain deeper insight using expanded, modern consumer data
- Simplify workflows with predictable pricing and bundled scoring
- Support broader access to homeownership with faster model adoption
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Smarter Prospecting: Turning Data into Demand
The credit marketing landscape is evolving. As competition intensifies and consumer expectations rise, financial institutions that can predict, personalize and perform at scale will define the next generation of success.
In this webinar, our experts explore how financial institutions can use connected intelligence to find, know and grow the right customers, leading to:
- Smarter acquisition
- Stronger customer retention
- More proactive growth