Layered identity verification and risk segmentation solutions

Execute and improve:

 
Monitoring and segmentation

 
 Frictionless customer experience

 
Pace with fraud emerging threats

 

 

Identity and fraud dynamics are increasing the pace of change at astonishing rates due to aspects such as: consumer demand, technology advances, and increases in identity theft and account compromise.

Busiesses need to understand and weigh fraud risks with the need to meet consumer expectations for fast, fricitionless experiences. According to our 2019 Global Identity and Fraud Report:

  • 74 percent of consumers cited security as the most important aspect of their online experience
  • 72 percent of consumers said they would be willing to go through a more thorough enrollment process at account opening if it meant easier access to their accounts later

Passwords, PIN codes and security questions remain the authentication methods most widely used by businesses, followed by document verification, physical biometrics and CAPTCHA. Experian identity verification solutions span the entire customer journey from when the customer is first acquired, through portfolio changes, and even into collections.

 

Benefits of identity verification solutions

 

Improve customer experience with lower-friction identity recognition methods and higher approval rates for good, verified customers.

Raise fraud detection rates and lower losses through low-false positives and needless referrals.

Gain cost efficiencies through only leveraging step-up authentication treatments for those customer interactions truly warranting additional verification.

Improve reputation and security by invoking the right account management techniques across the customer life cycle.

 

How we help identify legitimate customers with confidence

 

identity-verification-customer-journey

 

Step-up authentication methods
One-time password, knowledge-based authentication, document verification, and behavioral biometrics.

Meet compliance requirements
Perform ongoing know your customer (KYC) and customer identification program (CIP) checks

Detect first-party fraud risks
Through trusted bust out fraud risk scores

Isolate synthetic identity risk
With predictive scores and indicators that minimize false positives

Identify account takeover
Detect identities and identity elements at risk in your portfolio for proactive intervention

Covert device intelligence
Identify fraud patterns and detect harmful bot activity

 

Experian perspective
Learn more about why identity management is a win-win for you and your customers and how to get started.


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Experian Whitepaper
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