Increase operational efficiency
Streamline your organization’s processes with data, analytics, and model development and deployment for a competitive edge.
Maximize portfolio value
Minimize risk and optimize your consumer and commercial portfolios with customer risk management solutions, advanced analytics and data.
Expose potential fraud
Protect your portfolio from fraud while reducing friction at point of sale with comprehensive data and market-leading risk mitigation tools and technologies.
Maintain compliance
Stay compliant with key laws and regulations and manage data and reporting requirements while enhancing your credit risk strategy.
Acquire the most profitable customers
Our solutions can help your organization increase profitability by pinpointing risks associated with individual accounts with comprehensive data and advanced credit risk analytics.
Identify fraudulent applicants
We can help you detect and stay ahead of fraud in its early stages with our sophisticated tools and analytics. Keep fraudsters out while enhancing the customer experience.
Streamline customer acquisition and underwriting
Use our customer risk analytics and risk management solutions to streamline your onboarding and decision-making process for smarter, more efficient and cost-effective decisions in real time.
Augment your current governance processes
Lend more fairly and better manage governance to meet the latest regulatory requirements while aligning with your organization’s model governance standards.
$11 billion
The amount Experian helped clients save in fraud losses globally in 2022
$43 billion
Total losses due to identity theft and fraud in the U.S. in 2022
2.4 million
Total number of consumer fraud reports in the U.S. in 2022
51%
of organizations have experienced fraud in the last two years
FAQs
Customer risk assessment refers to the process of evaluating the potential risks involved in providing services to a specific customer. This assessment is vital for understanding the customer’s nature, their financial transactions, credit history and the potential risk of illegal activities such as fraud, identity theft or money laundering. It enables organizations to implement necessary controls and helps in decision-making strategies.
Customer risk management involves identifying, assessing and mitigating the potential risks associated with an individual or commercial customer. It extends beyond just financial transactions, encompassing all possible threats that might arise from a customer relationship, including credit risk, operational risk and reputational risk. The objective of customer risk management is to safeguard organizations from potential losses or damage. It aids in creating a risk profile for each customer, which guides organizations in making data-driven decisions and informed risk management strategies.
There are various types of risk mitigation tools that play a critical role in customer risk management. Common tools used to help organizations analyze, control and mitigate risk include:
- Credit risk scores – Measure and predict risk through credit scoring models.
- Attributes – Capture a more detailed customer view with credit attributes.
- Custom models – Enhance predictive power with risk models built for your specific use case.
- Automated decisioning software – Efficiently manage risk analysis and management with digital tools that streamline processes.
These risk mitigation tools can help businesses better manage potential risks and implement control measures more efficiently.
Advanced Analytics & Modeling
Cloud Applications & Services
Collections & Debt Recovery
Commercial Solutions
Credit Decisioning
Credit Profile Reports
Customer Management
Data Quality & Management
Data Reporting & Furnishing
Data Sources
Fraud Management
Identity Solutions
Marketing Solutions
Regulatory Compliance
Risk Management
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- Solutions
- Advanced Analytics & Modeling
- Collections & Debt Recovery
- Customer Management
- Credit Decisioning
- Credit Profile Reports
- Data Reporting & Furnishing
- Data Sources
- Data Quality & Management
- Fraud Management
- Identity Solutions
- Marketing Solutions
- Regulatory Compliance
- Risk Management
- Workforce Management