Debt Recovery

20 Debt Recovery assets found.

  • Infographic: Delinquency trends during economic recovery
    Infographics Uploaded Date: Jul 16, 2021

    New financial trends and consumer expectations will lead to challenges and opportunities for businesses. Learn more about these changes and how to implement a collections strategy that is both compliant and effective in our new infographic.

  • Tip sheet: Four ways to optimize your collections efforts
    Document Published Date: Jun 25, 2021

    The ongoing impacts of the COVID-19 crisis have rapidly reshaped consumer and borrower behavior, with 60% of consumers now having higher expectations for their customer experience. This change, combined with recent and upcoming regulatory changes, have forever impacted the collections landscape. Businesses and agencies looking to enhance their existing collections strategies can do so — while reducing costs, avoiding reputational damage and fines, and improving overall engagement — by following a few simple steps. Learn more in this tip sheet.

  • Tip sheet: Four ways to improve your collections efforts
    Infographics Uploaded Date: Mar 12, 2021

    View our latest tip sheet to learn how you can develop a more focused debt collection and recovery strategy to help reduce costs, save time and maximize resources.

  • Access our latest white paper to discover current collections industry trends, outlook for 2021 and the benefits of leveraging data and analytics to make more profitable decisions and better serve consumers in times of extreme economic uncertainty.

  • Adapting to the new collections landscape
    Webinar Published Date: Oct 22, 2020

    The current economic situation has inadvertently affected the collections industry. Faced with new regulatory rules, changing consumer demands and an expected uptick in collections volumes post-deferment, debt collection departments and agencies must adapt to keep up with the fast-moving landscape. In our latest webinar, Experian experts discuss the state of the market, collections challenges and how you can adapt in a post-pandemic world.

  • In the third session of Experian's Energy Symposium Series, our expert speakers discuss how energy providers can evolve and refine collections and recovery processes to minimize the strain on call center agents, improve the customer experience and prepare for the backlog of payments, calls and inquiries in the wake of the pandemic.

  • Debt collections during COVID-19
    Document Published Date: Aug 28, 2020

    The COVID-19 pandemic has created unprecedented challenges for the collections industry, including new regulatory rules, changing consumer demands and a potential uptick in activity as forbearances and deferments fall off. Will your current collections and recovery processes be enough to keep up?

  • Focusing the lens on collections
    Webinar Published Date: Aug 5, 2020

    We recognize that utilities providers have a common pain point when it comes to subscribers: it’s troublesome when they don’t pay their bills.

    Watch our on-demand webinar to learn how to make better data-driven collections decisions. Our speakers will discuss optimizing field collections and disconnects, running a more effective service center and better allocation accounts to collections agencies.

  • In the first session of our Experian Symposium Series, our expert speakers discuss how to enhance your processes and plan for an uptick in collections volume, stay compliant and improve right-party contact rates.

  • Case Study: OppLoans and Delinquent Loan Portolio Strategies
    Document Published Date: Oct 17, 2019

    Chicago-based online consumer-finance platform and service provider, OppsLoans, saw a 134% return on investment after leveraging Experian’s Tax Season Payment Indicator to identify past-due customers who paid down balances by at least 10% or made a payment of $500 or more during tax season.

    Discover how Experian helped them achieve this by reading this case study.

  • Keys to unlocking debt management success
    Webinar Published Date: Jul 1, 2019

    We’re here to help you unlock debt management success by optimizing strategy to identify and navigate an economy in transition, increasing customer expectations and shrinking budgets.

    Our experts will share how you can:
    · Better understand and meet the needs of your customers
    · Intervene earlier to prevent delinquency
    · Respond faster to dynamic business conditions
    · Reduce collections recovery losses and risk
    · Apply machine learning and artificial intelligence for debt management success

  • Collections Optimization
    Document Published Date: Dec 8, 2017

    This paper focuses on how collection activites can be carried out on individual customers, and how these actions can be chosen to optimize overall performance in the collections environment.

  • Financial institutions strive to simultaneously combine the essential resources, such as data, analytics, and software along with industry best practices, to meet their customers’ needs. They want to find ways to appeal to the ever-increasing expectations of their clients. And with pressure from regulators, they need the ability to build compliance into processes, data collections, and analytics. In short, businesses need smarter solutions that combine the elements not always readily available, or easily implemented through in-house solutions.

    Prescriptive Solutions take predictive analytics a step further by bringing data and analytics together with software and expert guidance to create a flexible solution that is optimized to address specific needs or use cases.

  • Utilizing Experian's Collection Triggers product, First Financial Asset Management collected $3.5 million- ? a return of $72 for every $1 spent on trigger data within two years. The company simultaneously improved its operational costs associated with the collection of these and similar customer accounts.

  • Case Study: National Fuel Gas Distribution Company
    Document Published Date: Feb 17, 2014

    In this case study, learn about National Fuel Gas Distribution Company, a leading energy and utilities company based in New York, as they work with Experian to achieve the efficiency and flexibility it needed to improve decision making and business strategies for unique customer market segments.

  • Learn best practices for maximizing collections in the Public Sector. Experian, in cooperation with Governing Magazine, recently completed a nationwide survey of governmental agencies. The survey sought to determine the types of collection efforts in which governments engage and looked at areas where those entities face challenges to better collect. Experian's collection professionals then compared the government activities with commercial best practices to identify those processes underutilized in the public sector. This white paper presents those practices.

  • Utilizing Experian's PINpoint Services product, a leading multistate natural gas utility company identified and linked duplicate customer records, resulting in the collection of $1.8 million in previously unpaid balances.

  • Bay Area Credit Service LLC conducted a three-month trial program that proved Experian delivers superior account management, programming capabilities and account scoring and high-quality data, resulting in dramatic performance improvements and enhanced profitability.

  • Holistic Debt Management Webinar
    Webinar Published Date: Nov 15, 2011

    Learn how large utility and energy companies are lowering operating costs, reducing risk and increasing liquidation and recovery rates.