Credit union delinquency management

Recoveries hinge on knowing who can pay, not just who owes. This infographic explores how debt buyers and collections agencies can better identify signals of true payment capacity.

Did you know?

• U.S. household debt surpassed $18 trillion in Q3 2025.¹
• The average age of debt in collections is ~3.5 years.²
• The average recovery rate on delinquent accounts is ~20%.³

Read the infographic for more insights and strategies to drive smarter recoveries.

¹Household Debt and Credit report, Q3 2025, Federal Reserve Bank of New York.

²Debt Collection Industry Statistics, zipdo.

³Collections Industry Statistics, Gitnux.

As market conditions shift, collections success depends on continuous, high-quality consumer data. This checklist highlights how always-on collections intelligence can help debt buyers and agencies:

• Stay ahead of consumer behavior shifts
• Adjust strategies quickly
• Concentrate collections efforts where it counts

This summary outlines important research findings that help lenders drive a more inclusive environment for customers, while mitigating risk.

A few takeaways:

• Understanding the profiles of who’s more prone to exclusion informs risk management.
• Machine learning techniques can also be deployed to help detect economic interaction effects or shifts.
• Attributes like education level, occupation or rent/utilities payment history have predictive power in credit outcomes.

Read the latest findings about "Closing the credit gap" white paper, and what they mean for financial inclusion and risk management.

Key insights:

• Income and credit trends reveal significant disparities that impact access to financial products.
• Demographic shifts across gender, household structures, ethnicities, and generations are reshaping borrower profiles.
• Lenders who adapt their strategies and product offerings can expand their customer base, reduce default rates, and lead in inclusive finance.