Infographic
Published December 4, 2024
Energy & Utilities Telecommunications Collections & Debt Recovery
Did you know that U.S. residential electricity prices have risen by 25% over the past five years? 1 Download our tip sheet to learn four strategic actions that utility and telecom service providers can take to navigate current collection challenges and dramatically transform outcomes.
Explore how to:
- Successfully prioritize and implement a data-driven strategy.
- Ensure accurate contact data with skip-tracing tools.
- Leverage technology and AI/ML models to improve operations.
- Enhance the customer experience by tailoring interactions.
1. U.S. Energy Information Administration
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Infographic
Driving smarter recoveries with ability-to-pay insights
Recoveries hinge on knowing who can pay, not just who owes. This infographic explores how debt buyers and collections agencies can better identify signals of true payment capacity.
Did you know?
- U.S. household debt surpassed $18 trillion in Q3 2025.1
- The average age of debt in collections is ~3.5 years.2
- The average recovery rate on delinquent accounts is ~20%.3
Read the infographic for more insights and strategies to drive smarter recoveries.
1Household Debt and Credit report, Q3 2025, Federal Reserve Bank of New York.
2Debt Collection Industry Statistics, zipdo.
3Collections Industry Statistics, Gitnux.
Infographic
Unlock always-on collections intelligence
As market conditions shift, collections success depends on continuous, high-quality consumer data. This checklist highlights how always-on collections intelligence can help debt buyers and agencies:
- Stay ahead of consumer behavior shifts
- Adjust strategies quickly
- Concentrate collections efforts where it counts
eBook
Turning collection challenges into opportunities
Without modern, data-driven strategies, agencies and debt buyers risk falling behind in an increasingly digital-first world.
In this e-book, you’ll learn how to:
- Recover more with dynamic scoring models.
- Streamline prioritization with advanced data and analytics.
- Engage faster through personalized communications and tailored outreach.
- Improve efficiency with on-demand platforms and self-service portals.
Infographic
Checklist: Modernizing Your Collection Strategy
Changes in consumer behavior and advancements in data and technology mean that traditional collection methods may no longer produce the best results.
Download our checklist for four key signs that your strategy needs updating and how modern solutions can help:
- Lack of proper account prioritization
- Low engagement and high call avoidance
- Outdated scoring or models
- Inefficient manual processes