Customer Management

52 Customer Management assets found.

  • Identity Report: Privacy, personalization, and data-sharing
    Document Published Date: Oct 21, 2022

    As inflation puts pressure on the economy, consumers are looking to businesses to protect them and make their life online easier. Our latest research, gathered in May and June of 2022, dives into how U.S. consumers and businesses are navigating the economic shift and the increasing need to balance data security with a personalized experience.

  • Report: 2022 State of Alternative Credit Data Report
    Document Published Date: Jul 8, 2022

    Gain insight into the latest in alternative data and how you can seize new opportunities.

  • Infographic: Assessing Payment Stress with Alternative Data
    Document Published Date: May 31, 2022

    As loan accommodations can potentially mask payment stress, obtaining a clear view of consumers’ financial health is more important than ever for lenders. View our infographic to learn how leveraging alternative credit data can help you grow and safeguard your portfolio.

  • Infographic: Automated Loan Underwriting Journey
    Infographics Uploaded Date: Dec 2, 2021

    To stay competitive in today’s lending landscape and increase portfolio profitability, financial institutions must streamline their processes, accelerate their decisioning and mitigate risk — all while providing customers with a positive experience. Learn how you can enhance your current underwriting procedures and approve more eligible applicants.

  • Watch this on-demand webinar for a discussion around market trends and how businesses are using AI to power their decisioning strategies.

  • At the end of March 2020, Congress enacted the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), and provided accommodations – payment assistance or relief – to consumers affected by the pandemic. Now that the accommodations period is ending, how can lenders better predict the future payment performance of each account and identify consumers that still need additional assistance?

    In our new report, we analyze more than 8 million consumer mortgage, auto, personal loan, and bankcard accounts that were once in an accommodation status and provide predictive insights into these consumers, including those who will be exiting these programs. Learn more about key findings and get recommendations and strategies that you can implement now.

  • Learn how Experian partnered with Educational Federal Credit Union (EdFed) to design an underwriting strategy that enabled them to approve and fund more loans without increasing risk.

  • Webinar: Managing your portfolio in a post-pandemic world
    Webinar Published Date: Mar 12, 2021

    Join our industry experts for the latest #insights to update your credit portfolio management strategies as they relate to COVID-19 and beyond.

  • Credit portfolio management after the COVID-19 recession
    Document Published Date: Jan 13, 2021

    Surviving and thriving in a post-pandemic world will require thoughtful portfolio management now, facilitated by updated scenarios, better data and prioritization by way of criteria attributes and risk scores.

  • In the first session of our Experian Symposium Series, our expert speakers discuss how to enhance your processes and plan for an uptick in collections volume, stay compliant and improve right-party contact rates.

  • It is during times like these where portfolio management becomes a key area of focus. In this webinar, experts from Experian and the Credit Research Foundation (CRF) team up to enable you with a strategic framework for quick action.

  • Moving beyond risk to a member-centric strategy
    Document Published Date: Oct 16, 2018

    This paper will look at the evolving expectations of credit union borrowers — who demand personalized products and offerings — and ways to satisfy those expectations. We will introduce how a multidimensional view of the member lets credit unions segment more accurately, which can drive product and service design, improve data-driven decisioning, and tailor communications strategies. And we’ll walk through tips for designing and deploying an effective strategy using integrated decisioning.

  • Make every contact count for you and your customers
    Document Published Date: Dec 15, 2017

    Enriching the customer data and applying analytics techniques to define the relevance of each possible communication to each customer allows the organization to schedule the most relevant communications to the entire customer base. Read more for an understanding how better engagement between the organization and customers can lead to stronger business performance.

  • Marketing Optimization
    Document Published Date: Dec 8, 2017

    Marketing departments are increasingly using analytics to predict and understand customer behavior, needs and preferences. But with the increase in marketing channels and number of different offers, it's more and more challenging for marketers to pick the best actiion for each customer.

    This White Paper explores a more effective way of selecting the best customer actions to achieve desired results.

  • Getting in front of the shift to omnichannel collections
    Document Published Date: Nov 1, 2017

    Collections should be viewed as an omnichannel opportunity that can result in better recovery rates and a real opportunity to improve long-term customer loyalty. Read our White Paper to learn more.

  • The three pillars of identity relationship management
    Document Published Date: Jul 13, 2017

    Identity relationship management is the next generation of identity management. Identity relationship
    management isn’t just knowing who a person is (or is not) or may (or may not) be at a particular point in time.
    Rather, it links people, places and things and enables a dynamic, context-based strategy that organizations
    can apply confidently throughout the User or Customer Life Cycle.

  • Data Reporting FAQs
    Document Published Date: Aug 19, 2016

    Data furnishers are facing ever-increasing regulations when it comes to reporting consumer credit histories to the credit bureaus. Read our latest FAQ for answers to your top data reporting questions.

  • Reject inference: iterative reclassification
    Document Published Date: May 13, 2016

    Reject inference is the practice of using information to make a probabilistic guess as to the outcome of an application that was declined by a lender. In this paper, we walk through three approaches to iterative reclassification and provide an assessment of their efficacy based on classification accuracy.

  • Credit Score Migration Study
    Document Published Date: Mar 29, 2016

    A VantageScore study analyzes consumer score migration. A key question for lenders using credit scores is: How will future events impact a consumer's credit score? This study analyzes consumer credit score migration over time, and how lenders can take these migrations into consideration in order to optimize their decisioning.

  • Expanding the Marketable Universe
    Document Published Date: Mar 1, 2016

    Many credit marketing leaders are actively evaluating and finding viable consumer populations within the near-prime consumer population today.

    Download our latest white paper, Expanding the Marketable Universe, filled with valuable data and analysis that will help you identify strategies for acquiring new accounts in lower-scoring segments.

  • Calling your consumers - even once - means you must also adhere to the regulations established by the Telephone Consumer Protection Act (TCPA). Failure to follow the rules can result in per instance fines as high as $1,500. Our two-page paper outlines the details you must know about TCPA, as well as strategies to set up a compliance process and manage accounts.

  • The Federal Communications Commission (FCC) recently provided additional clarity around the regulations you need to follow to stay compliant with the Telephone Consumer Protection Act (TCPA). Download our checklist to see how your business measures up and identify gaps in your right-party contact call strategy.

  • Prepping for Post-Holiday Credit Trends and Behaviors
    Document Published Date: Dec 3, 2015

    With consumers immersed in the holiday season, retailers enjoy the constant swiping of credit cards. As a lender, shopping means both opportunity and risk. Credit utilization peaks this time of year, but high balances result in consumers seeking greater card deals. To capitalize on this prime season to grow, and protect from attrition, leveraging specific models and/or tools can help identify when to lower APRs, sweeten rewards and increase credit limits for specific consumers. Check out our holiday infographic illustrating post-holiday trends and solutions.

  • Targeting Credit-Ready Millennials
    Video Uploaded Date: Nov 25, 2015

    With an estimated 80 million millennials now in the U.S., it would be easy assign mass stereotypes to this group. But the truth is Millennials are at all different life stages, and some are hitting milestone moments making them credit-ready individuals to target.

  • Experian research shows Millennials currently hold only 5% of their accounts with credit unions. Why? This paper explores Millennial trends in the financial services space, and advises how credit unions can adapt to serve this coming-of-age market,

  • When storms hit, utility companies often need to reach their consumers quickly. View our latest infographic, showcasing best practices to increase right-party contacts and ensure compliance.

  • A leading North American bank employs Experian's best practices in moving toward a centralized, integrated marketing organization.
  • Experian consultants provided a strategy review to gain an in-depth understanding of the client¿s challenges and proposed practical solutions while uncovering new opportunities. The engagement resulted in strategic and tactical recommendations on how to minimize both fraud and credit risk, as well as how to diversify into new markets.
  • Case Study: Bass & Company
    Document Published Date: Mar 3, 2015

    Utilizing Experian PINpoint services, a leading multistate natural gas utility company identified and linked duplicate customer records, resulting in the collection of $1.8 million in previously unpaid balances.

  • Experian's Income Insight helps you give line increases to consumers who have the greatest ability to pay.

  • Mobile Banking Solutions
    Video Uploaded Date: Jan 6, 2015

    For today's tech-savvy customers, banking no longer involves a place you visit. It's a thing you do. Banks have worked hard to provide convenient online and mobile tools to make everything from checking balances to making deposits at home or on the go a simple, seamless process for their customers. Target the right customer at the right time. Connect with qualified consumers and make in-the-moment offers on their terms.

  • The New Customer Experience
    Document Published Date: Jan 5, 2015

    Consumer expectations are changing rapidly, and there has never been a better time to create a more customer-centric organization. But companies need to do more than simply survey customers and develop new strategies. They need to take aggressive steps to develop an in-depth understanding of their customers, then develop and implement a comprehensive customer experience program.

  • Targeting the Lucrative Balance-transfer Market
    Document Published Date: Oct 31, 2014

    As the playing field is stabilizing for the credit card industry, lenders are in a position now more than ever to grow their profits. Consumers are motivated to manage their cash flows, and improve their credit health; and they are transferring card balances, seeking the best rates. Learn how to attract the right audience, segment the surfers and deleveragers, and build customer loyalty.

  • Mobile Banking: Enhancing Your Customers' Experience
    Document Published Date: Oct 31, 2014

    Deepen relationships with your customers and enhance loyalty by anticipating their financial services needs. Discover the best ways to increase monetization in the mobile banking channel. And, learn how to target and connect with qualified customers and prospects, offering in-the-moment credit offers.

  • Digital Acquisition Video
    Video Uploaded Date: Sep 19, 2014

    When a customer is ready to buy, you want to be there. The integration of credit screening into online marketing banners is key to promoting engagement and consumer empowerment. View the video below to learn how to maximize conversions in online and mobile channels by analyzing rich customer and device data to solve for emerging challenges around targeting, ID verification and prequalification.

  • Desjardins: Developing a new risk-management expertise
    Document Published Date: Jul 1, 2014
    The largest financial services group in Canada, Desjardins, developed a new generation of risk-management expertise to keep pace in a changing marketing.
  • In this Vision 2014 breakout session, Cherian Abraham and Mara Nichol explain how to maximize conversions in on-line and mobile channels by analyzing rich customer and device data.

  • Trended Data for Precision Targeting and Decisioning
    Webinar Published Date: Mar 20, 2014

    Understanding how consumers have utilized and managed their credit will allow you to create an efficient investment strategy that targets low risk, highly profitable populations.

  • Trended Solutions: Fueling Profitable Growth
    Document Published Date: Jan 9, 2014

    This white paper demonstrates that a different way of understanding consumer behavior is the key to creating the necessary strategies to create a profitable portfolio. It will show that considering only a current view of consumer credit does not provide the necessary and precise knowledge about how to market to or underwrite that consumer. You will discover that a "trended" view of the consumer will provide the information required to redefine static lending approaches and to create the breakthrough strategy that will deliver profit.

  • Bureau-Backed Identity Protection & Credit Monitoring
    Document Published Date: Jul 30, 2013
    When Everything Is On the Line, You Need Everything Experian Offers for Data Breach Response: Only one data breach resolution company has the distinction of being part of the world's largest credit bureau. That's Experian® Data Breach Resolution, steeped in a history of swift incident response and consumer fraud protection.
  • Streamlining Eligibility Verification
    Document Published Date: Apr 15, 2013

    As the need for help -- and the equal need to reduce spending -- increases, public assistance programs are under tremendous pressure to maximize their limited resources in order to provide more services with shrinking budgets. Key to this effort is the importance of ferreting out fraud, waste and abuse, and eliminating inefficiencies, while ensuring that these services are provided to those individuals that qualify to receive them.

  • Improving decisions across the Customer Life Cycle
    Document Published Date: Sep 3, 2012

    Companies pursuing higher performance must find ways to simultaneously adapt to change. They have to work harder to rapidly pull insights about customer behavior and market trends from huge quantities of their own data as well as data from other sources. They work harder just to surmount process gaps and obstacles caused by traditional methods of developing and deploying decisioning strategies and tools. Incompatible software, different data formats, and lack of integration between strategy design and execution mean that too much time is being spent just on the mechanics of customer decisions.

  • Loan delinquency rates are one of the most important statistics to track in the automotive finance industry. If consumers are not repaying loans on time, it puts billions of dollars at risk. When high dollar volumes are at risk, it is a negative for everyone in the lending world, including consumers, automotive retailers and lenders themselves.

  • Experian Client Testimonials
    Video Uploaded Date: Apr 10, 2012

    Hear from Experian clients on how our best-in-class products and services have helped them grow and protect their businesses through tough economic times.

  • Technology Credit Union Notification Services Case Study
    Document Published Date: Mar 1, 2012

    Technology Credit Union (Tech CU) implemented Experian’s Notification Services Risk TriggersSM and Retention TriggersSM products to improve its retention rates, deepen member relationships and grow its portfolio. Tech CU was able to fund more than $6 million in mortgage loans. With a return on investment (ROI) of 788 percent. Tech CU found a way to meet its members’ needs while continuing to maintain and meet loan growth targets.

  • Credit Trend Highlights from Q3 2010
    Webinar Published Date: Dec 1, 2010

    Refreshed on a quarterly basis, Experian and Oliver Wyman are supplying the industry with previously unavailable credit and loan performance trends. (60 min each)

  • Gain insight on effectively using new communication channels and successfully managing interactions. (60 min)

  • Credit Trend Highlights from Q2 2010
    Video Uploaded Date: Sep 1, 2010

    Refreshed on a quarterly basis, Experian and Oliver Wyman are supplying the industry with previously unavailable credit and loan performance trends. (60 min each)

  • Unique Insights on Consumer Credit Trends
    Webinar Published Date: Jun 3, 2010

    Refreshed on a quarterly basis, Experian and Oliver Wyman are supplying the industry with previously unavailable credit and loan performance trends. (60 min each)