Econ to Action – The Rise of “Kind Collect”

Recoveries hinge on knowing who can pay, not just who owes. This infographic explores how debt buyers and collections agencies can better identify signals of true payment capacity.

Did you know?

• U.S. household debt surpassed $18 trillion in Q3 2025.¹
• The average age of debt in collections is ~3.5 years.²
• The average recovery rate on delinquent accounts is ~20%.³

Read the infographic for more insights and strategies to drive smarter recoveries.

¹Household Debt and Credit report, Q3 2025, Federal Reserve Bank of New York.

²Debt Collection Industry Statistics, zipdo.

³Collections Industry Statistics, Gitnux.

As the credit card landscape evolves, understanding how consumers and businesses are adapting has never been more important.

Our second annual State of Credit Cards Report provides a timely update on key market dynamics and dives into an often-overlooked segment within credit card portfolios: business accounts.

Key takeaways:

• 30+ DPD delinquency rates remained above pre-pandemic levels in 2025.
• Fintechs continue to gain share in the credit card market, posting a 71% YoY increase in account originations.
• Many businesses use consumer credit cards to support business-related activity, making this segment easy for lenders to overlook.

The Regional Economic Health Tracker examines consumer health across the four U.S. census regions. It highlights how regional dynamics, from data center growth to housing costs and credit conditions, are shaping household finances today.

• Regional income, spending, and cost-of-living trends
  
• Housing market performance and price changes
  
• Consumer stress and 30+ DPD balances by product

As market conditions shift, collections success depends on continuous, high-quality consumer data. This checklist highlights how always-on collections intelligence can help debt buyers and agencies:

• Stay ahead of consumer behavior shifts
• Adjust strategies quickly
• Concentrate collections efforts where it counts