In today’s challenging economic environment, it’s more important than ever for utility providers to adopt strategies and processes that preserve positive customer relationships without hurting their bottom line. Learn how can you more accurately assess your customers’ ability to pay and provide relief to those who need it most.
In Experian's latest Energy Symposium Series, our expert speakers discuss emerging fraud schemes related to the COVID-19 vaccines and how increased use of digital and home technologies could lead to an upsurge in identity theft and ransomware attacks on vulnerable families.
In the fourth session of Experian's Energy Symposium Series, our expert speakers discuss the different types of available generic and industry-specific risk scores, as well as modeled income options at the time of onboarding to ensure proper individualized treatment of all customers.
The fourth quarter of 2021 enhanced the pressure felt by small businesses as the largest wave of COVID-19 hit the US. In addition to the effects of pandemic outbreak of labor and consumer engagement, an inflationary surge, largest increase since 1982, coupled with pandemic-related supply-and-demand imbalances, weighed heavily on US small businesses along with a notable impact to consumer sentiment.
Although workers were getting raises in the currently tight job market, rapid price increases are eroding consumers’ earning power. Average wage earnings went up by 4.0% in Q4 ’21 vs. the previous year, yet a 7.5% increase in inflation results in a net decline in real earnings. Workers’ money is not going as far as it used to. Rising wages, however, put pressure on businesses’ payrolls who may be forced to pass those costs to consumers.
While many financial institutions may be fearful of the risks associated with lending to thin-file consumers, there are numerous ways to expand lending beyond a generic 700 credit score threshold.
Watch this on-demand webinar where Experian experts, Shawn Rife, Product Management Director, and Alvin Yuan, Senior Product Manager, explore how diversified data can help financial institutions grow and protect their portfolios while expanding financial access to underserved communities.
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