Experian’s industry-leading client experience
Our clients can count on us to help them navigate the changing direction of the market. Unlike some competitors, Experian has maintained and strengthened our field sales teams nationwide. With this, we continue to deliver a best-in-class sales and client service experience to you through:
Experian’s goal is to provide you with an excellent client experience, and we have consistently improved our client loyalty and satisfaction. Our ratings are measured by the NetPromoter® score — a leading, globally utilized loyalty metric — more than doubled over the past five years and is now ranked 24 points above the average business-to-business loyalty rating.
In 2011, Experian Credit Services received a Best-In-Class rating from our NetPromoter score survey respondents. Additionally, Experian was awarded Forrester’s Inaugural 2009 Voice of The Customer Award for using next-generation voice of the customer programs to monitor and shift with changing customer needs.