We recognize that, as a healthcare provider, you are on the front lines addressing the coronavirus pandemic. It is our priority to do everything we can to support you in this mission. This resource center is designed to provide you with the latest information and solutions to help now. 

Solutions to your most pressing COVID-19 issues and concerns

Covering your care and vaccine management needs

Rapidly changing payer policies

Stay on top of constantly evolving payer policies related to COVID-19 and telehealth. Avoid claims denials and ensure you get paid quickly and accurately with our FREE COVID-19 specific payer alerts.

Authenticate patient information

Streamline and automate patient authentication for telehealth, drive-thru testing, emergency department visits, and increasing patient portal visits.

Obtain missing patient contact info

Gain access to on-demand patient lookups to fill in critical patient demographic data gaps. Insights will support patient results outreach and linkage to existing medical records. 

Streamline patient scheduling

Prepare now for the surge of demand when Covid-19 crisis subsides. Offload call center volume with online scheduling and automated outreach, allowing patients to book via text and IVR. 

Find all available patient coverage

We know it's essential for you to ensure insurance is billed correctly for the patients you are seeing now, more than ever. Coverage Discovery will help your staff find missing coverage fast, leading to more timely reimbursements. 

At-risk patients with access barriers

Gain insight into the financial, transportation and technology barriers that impact a patient’s ability to access essential services like healthcare, food, medication and more.

Empower your vaccine management capabilities

The COVID-19 vaccine roll-out is complex. Several solutions can be deployed today to simplify the process, improve efficiency, and create a better patient experience.

Keep up with our latest COVID-19 related resources


Navigating the complexities of health coverage and reimbursement beyond the pandemic


Success at a glance: COVID-19 vaccine scheduling at Sharp HealthCare


2021 patient experience predictions


COVID-19 vaccine distribution: 4 ways providers can win with online self-scheduling


The benefits of online scheduling during a “twindemic”


Seniors navigating healthcare technology in a post-COVID world


Is COVID-19 another catalyst for price transparency?


Consumer Sentiment Index

View a time lapse of consumer sentiments across various industries.

Case Study

ACS Medical Business Solutions helps clients close gaps in patient identity records to facilitate claim submissions over $20 million.

Hear from our team

Samuel Martin, Marketing at Benefis, Alyssa LaHaie, Client Relationship Manager at Experian Health, and Greg Young, Senior Marketing Director at Experian Health discuss the biggest challenges related to scheduling vaccines and how Benefis has accurately guided patients to the right appointment slots.

Brad Veach, Marketing Director, and Sanju Pratap, VP Accounts & Scheduling Products, discuss how healthcare organizations are using scheduling tech to solve for pandemic challenges now and planning for post-pandemic reschedules.

Greg Young, Senior Director Marketing, and J.Scott Milne, Senior Director Product Management, discuss the increased importance of staying up-to-date on payer requirements and telehealth reimbursements. 

Greg Young, Senior Director Marketing, and Mindy Pankoke, Senior Product Manager, discuss using data, specifically the Experian CORE Model heat map, to fuel COVID-19 insights and decisions.

Greg Young, Senior Director Marketing, and Liz Serie, Director Product Management, discuss solving for contactless patient payments amidst COVID-19

Greg Young, Senior Director, Marketing and Jason Kressel, Consumer Digital Experience Product Leader, discuss considerations to keep patients and staff safe while we head into the flu season paired with the ongoing coronavirus pandemic.

Free tools from Experian Health

Payer Alerts COVID-19 Public Portal

Payer policy changes are coming in fast. Avoid payment delays and costly re-work. Hospitals and healthcare organizations can register here for free access to our public portal and get the latest COVID-19 and telehealth payer policy alerts.

COVID Outlook & Response Evaluator Model (CORE)

Access our CORE Model heat map of geographic populations across the United States most susceptible to developing cases of severe COVID-19, which would likely result in excessive strain on healthcare resources (and potentially other, associated, supply chain, community infrastructure and policy impacts).

Contact our team

Please complete the form below and a member of our team will reach out to answer any questions you have.

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