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Case studies

Credit risk and marketing case studies from Consumer Information Services

Case Studies

Experian Consumer Information Services credit risk and marketing products help clients profitably manage and optimize their customer relationships. We regularly publish case studies supporting our clients’ successes as well as white papers on industry-relevant topics and issues. Click below to download any of the applicable research.

First Financial Asset Management Case Study

Utilizing Experian’s Collection TriggersSM product, First Financial Asset Management collected $3.5 million­ — a return of $72 for every $1 spent on trigger data within two years. The company simultaneously improved its operational costs associated with the collection of these and similar customer accounts.

Income Insight Risk Analysis

Income Insight can help you better understand the risk profile of your accounts and strengthen the credit quality of your portfolio. 

Bay Area Case Study

Bay Area Credit Service LLC conducted a three-month trial program that proved Experian delivers superior account management, programming capabilites and account scoring and high-quality data, resulting in dramatic performance improvements and enhanced profitability.

Franklin Mint Case Study

By implementing an auto prescreen campaign, Franklin Mint Federal Credit Union exceeded its return on investment goal by nearly 200 percent and increased its one-year campaign net profit by 60 percent.

Bass and Company Case Study

Utilizing the Experian PINpoint ServicesSM product, a leading multistate natural gas utility company identified and linked duplicate customer records, resulting in the collection of $1.8 million in previously unpaid balances. 

Focus on the Energy Industry Case Study

Experian PINpoint ServicesSM helped an energy company identify and link duplicate customer records, resulting in the collection of $730,000 in unpaid balances. Of the more than 3.3 million customer records sent by the energy company, Experian PINpoint Services matched and assigned a personal identification number to 92 percent. 

Credit union exceeds ROI targets by more than 115 percent

Like many credit unions, SC Telco Credit Union faced many challenges when trying to increase their bottom line. Over the past year, their goal was to grow their loan portfolio by offering new and used auto loans to prospective and existing credit union members. Learn how Experian® helped SC Telco Credit Union grow its loan outstandings by more than $2 million using Experian’s estimated interest rate calculation (EIRC) attribute and Auto In the Market ModelSM product.

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