The implementation date of the CFPB’s final debt collection rule is quickly approaching. To successfully adhere, while still maximizing dollars collected, learn how debt collectors can adapt their current strategies to meet the new ways consumers want to be served in this webinar.

Join us for the latest updates around regulatory issues, data reporting and trends as they relate to COVID-19 and the continuing accommodation period.

The 2020 presidential race, divided government and the latest developments on state legislature – there is a lot to talk about in the regulatory world these days. Join Tony Hadley, SVP, Government and Regulatory Affairs, and our expert panel as they dive into legislative and regulatory trends in the context of the recent election, including insights into privacy, the CFPB and more.

Topics discussed:

• CFPB priorities and rulemaking
• On-going potential for COVID-19 bills
• State-level initiatives around privacy and CARES Act-related limits

The collections industry has undergone major transformations over the past decade.

In 2010, Congress passed the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank), producing the most reform to financial regulation since the Great Depression and authorizing the creation of the Consumer Financial Protection Bureau (CFPB), a regulatory agency charged with overseeing financial products and services offered to consumers.

The collections landscape has since continued to evolve, with consumers beginning to make a dramatic shift in how they interact with their financial service providers, moving away from phone and mail, and communicating online instead. Debt collection departments and agencies, large and small, have adopted new technologies to ensure that they comply with consumer demands and changing regulations. But challenges remain in the fast-moving regulatory landscape.