Experian’s eResolve can help move your collection practice into the digital age by providing an online platform where consumers can negotiate and pay their past-due accounts online. Our debt resolution solution is a win-win, as the collection process is less stressful for consumers and more profitable for you. eResolve helps you communicate with your consumers in a cost-effective and less threatening way by automating and moderating the dialog between the two parties. eResolve negotiates on behalf of your company, and facilitates payment processing.
Utilizing Experian's Collection Triggers product, First Financial Asset Management collected $3.5 million- ? a return of $72 for every $1 spent on trigger data within two years. The company simultaneously improved its operational costs associated with the collection of these and similar customer accounts.
In this case study, learn about National Fuel Gas Distribution Company, a leading energy and utilities company based in New York, as they work with Experian to achieve the efficiency and flexibility it needed to improve decision making and business strategies for unique customer market segments.
Learn best practices for maximizing collections in the Public Sector. Experian, in cooperation with Governing Magazine, recently completed a nationwide survey of governmental agencies. The survey sought to determine the types of collection efforts in which governments engage and looked at areas where those entities face challenges to better collect. Experian's collection professionals then compared the government activities with commercial best practices to identify those processes underutilized in the public sector. This white paper presents those practices.
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