The collections industry has undergone major transformations over the past decade.

In 2010, Congress passed the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank), producing the most reform to financial regulation since the Great Depression and authorizing the creation of the Consumer Financial Protection Bureau (CFPB), a regulatory agency charged with overseeing financial products and services offered to consumers.

The collections landscape has since continued to evolve, with consumers beginning to make a dramatic shift in how they interact with their financial service providers, moving away from phone and mail, and communicating online instead. Debt collection departments and agencies, large and small, have adopted new technologies to ensure that they comply with consumer demands and changing regulations. But challenges remain in the fast-moving regulatory landscape.

Download our tip sheet to learn more about three trends that will help you outsmart fraudsters.

Organizations today are facing many different challenges when it comes to fighting fraud, but there are
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Ever-evolving fraud schemes. Changes in regulatory requirements. New digital initiatives. Increasing expectations for an enhanced customer experience. Keeping up with these shifting dynamics is a constant struggle for fraud and compliance teams.

Download our tip sheet to learn more.