Improve collections with better information

Providers only collect around one-third of patient balances greater than $200, with the balance sent to collections or written off as bad debt.

Screen out bankruptcies, deceased accounts, Medicaid and other charity eligibility ahead of time. Avoid wasting time and money by focusing your internal and external collections staff’s time on the high-value accounts that matter most.

Targeted collections strategies

From screening and segmenting to vendor collection and monitoring unpaid accounts, now you can leverage actionable insights to direct your teams and agencies to collect the highest amount of payments.

Control collection costs

Predictive algorithms and data-driven rules help you route and distribute accounts to the right collectors and agencies, so you can stay focused on your patients.

Consulting & analytics

Work hand-in-hand with an experienced optimization consultant, who will recommend tailored collection strategies, evaluate data and provide valuable industry insights.

Advocate Aurora Healthcare

How Advocate Aurora Healthcare has achieved double-digit increases in patient collections every year with Collections Optimization Manager.

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[Case Study] Stanford Health Care

Experian Health’s scoring and segmentation strategy has been a key driver in Stanford Health’s collections strategy, leading to a $4.1 million increase in average monthly payments over a trailing three-year average from 2019 to 2021.

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[Case Study] University of Utah

Since introducing scoring and segmentation tools, University of Utah Health has seen a 9.4% increase in average monthly patient payments. 


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Success at a glance: improved collections

Since working with Experian Health, Sanford has implemented a focused approach to managing accounts receivable (AR) by identifying patients with a certain propensity to pay. 

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Tackling healthcare labor shortages with automation

As healthcare labor shortages continue, how can providers maximize the return on their investment in automation?

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Expert Q+A: how to optimize patient collections

See how providers are shoring up their collections efforts with automated solutions, especially as consumer behavior returns to pre-pandemic patterns.

Related products

Explore other Experian Health products that complement our Collections Optimization Manager solution.

Patient Financial Clearance

Collect with confidence by assigning each patient to the correct financial pathway.

Patient Outreach Solutions

Reduce the cost to collect outstanding patient balances with automated dialing and texting campaigns.

Coverage Discovery®

Find previously unidentified coverage to maximize insurance reimbursement revenue.

Talk to an expert

If you would like to talk to a representative immediately, please call us at

1 888 661 5657

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