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Case Study

Altru Health System and INTEGRIS Health
"By leveraging Collections Optimization paired with other Experian Health patient access solutions, we’ve improved our ability to respond to the rise in self-pay."

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Collect More Revenue With Actionable Insight

Analyze Payment Trends and Patterns

Experian Health Collections Optimization boosts revenue and reduces collections costs by scoring and segmenting patient accounts, directing them to the right team at the right time and evaluating the effectiveness of in-house and agency collection strategies.

Attack Patient Bad Debt

Built on Experian’s decades of collections and consulting expertise and proven best practices for healthcare, Collections Optimization applies advanced data and analytics to the collections process so healthcare organizations can take a more proactive approach to capturing patient balances. By assessing a patient’s financial situation and routing accounts to the optimal collections resource, providers are able to improve cash collections and reduce expenses.

Monitor Financial Triggers

Maximize results by consistently monitoring patient accounts for changes in their ability to pay. Providing collections staff with targeted, timely updates – such as when a patient files for bankruptcy, secures additional credit or refinances a home – is proven to dramatically improve recovery rates.

Benchmark Performance

Centralized reporting and benchmarking tools allow users to monitor and control the performance of all patient collections resources, access reports and reconcile agency-managed accounts. This powerful, decision-making platform also delivers key analytical insights that can positively affect revenue cycle management by optimizing processes, improving cash flow and forecasting future cash collections based on a variety of key performance indicators.

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