Pursuing all past due accounts isn’t realistic—but neither is writing them all off, or paying high fees to collection agencies

Some patients have the ability to pay, some don’t. Some are willing to pay, some aren’t. Collections Optimization Manager helps you identify “who’s who” using in-depth data and advanced analytics so you can focus staff resources where they make the most sense. 

Adopt a targeted collections strategy

Scoring and segmenting patient accounts based on who has the propensity to pay—and directing them to the in-house or outsourced team most likely to collect—is a productive collections strategy. Collections Optimization Manager directs appropriate resources according to each patient’s specific financial situation, so you’re able to collect more.

Control collection costs

Routing accounts to the optimal collections resources, and using collection agencies judiciously, minimizes collection costs. This approach, part of Experian Health’s collections solution, assures you stay focused on patients who can and will pay, and lets you keep control over important patient-facing processes.

Monitor, benchmark, improve

Collections Optimization Manager continuously monitors changes in patients’ ability to pay to help you increase recovery rates significantly. Centralized reporting and benchmarking tools provide the analytical insights you to optimize and improve your collections processes.

Learn more

Find out how Experian Health’s advanced collections solution can boost revenue and reduce costs using a proactive six-step, automated process based on your specific patient collections challenges. Contact us by clicking on the button at the right.

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Client Videos

Sanford Health

University of Kansas Hospital