Modernize Manual Employment Verification with Experian Verify™ Research

Experian Verify™ for Research Verification enhances the traditional manual employment verification process by integrating a conversational AI agent and secure employer-facing online form with Experian’s call center, designed to simplify and accelerate manual employment verification.

Each research verification is initiated from the Experian call center to the consumer’s employer to verify employment details. If the initial outreach to the employer is unsuccessful, employers have multiple convenient ways to complete the VOE:

• Secure online form – Fast, convenient, and accessible
• Conversational AI phone agent – An intuitive, guided experience
• Return call to the Experian call center - Traditional, yet reliable

Each method ensures a smooth and secure verification process.

Once employer responses are collected, a comprehensive employment verification statement is automatically generated and delivered directly to the Experian client. This ensures:

• Speed – No unnecessary delays
• Accuracy – Verified at the source
• Reliability – Consistent, high-quality data

Traditional employment verification still relies heavily on outdated, phone-based outreach. These methods are inefficient—about 40% of outbound calls go to voicemail, leading to costly and time-consuming follow-ups.

Experian Verify™ for Research Verification bridges the gap between legacy systems and modern expectations. We combine the credibility of call center-initiated outreach with the convenience of digital response channels. Employers can choose how they respond, ensuring higher engagement and faster turnaround times.

Experian Verify™ for Research Verification, part of the Experian Verify™ suite, streamlines employment verification by leveraging Experian’s Employer Services call center. Agents proactively contact employers to confirm current employment, leaving voicemails with next steps if needed and following up daily.

Employers can also respond at their convenience via secure self-service options, including an online form and conversational AI. Once verified, a detailed employment statement is automatically generated and delivered to the verifier—ensuring fast, accurate results.