Utilities

15 Utilities assets found.

  • We’ve narrowed down practical steps to deploy that will help you preserve positive customer relationships, comply with regulators, while continuing to collect delinquent balances. Dive into these topics and more in this on-demand webinar:

    • State of recovery and accommodations
    • How to determine individualized collections treatments
    • Prioritization practices to enhance your collection strategies.
  • Experian and Eversource Energy discuss data driven marketing for utility providers. Learn how utility providers are increasing customer engagement by tapping into the largest consumer database to deliver more personalized offers to right custom audiences.

  • In Experian's latest Energy Symposium Series, our expert speakers discuss emerging fraud schemes related to the COVID-19 vaccines and how increased use of digital and home technologies could lead to an upsurge in identity theft and ransomware attacks on vulnerable families.

  • In today’s challenging economic environment, it’s more important than ever for utility providers to adopt strategies and processes that preserve positive customer relationships without hurting their bottom line. Learn how can you more accurately assess your customers’ ability to pay and provide relief to those who need it most.

  • In the fifth session of Experian's Energy Symposium Series, our expert speakers discuss the importance of maintaining accurate client data during system migrations and modernization and how to ensure proper identity verification.

  • 2020 utilities consumer trends and insights infographic
    Infographics Uploaded Date: Jan 25, 2021

    Discover how the COVID-19 pandemic has affected utility consumers’ income and employment and the importance of offering continuous support to those in need.

  • In the fourth session of Experian's Energy Symposium Series, our expert speakers discuss the different types of available generic and industry-specific risk scores, as well as modeled income options at the time of onboarding to ensure proper individualized treatment of all customers.

  • In the third session of Experian's Energy Symposium Series, our expert speakers discuss how energy providers can evolve and refine collections and recovery processes to minimize the strain on call center agents, improve the customer experience and prepare for the backlog of payments, calls and inquiries in the wake of the pandemic.

  • In the second session of our Experian Symposium Series, our expert speakers discuss how automated identity verification solutions can be used to mitigate fraud losses, improve end user satisfaction and adapt to emerging channels and trends.

  • In the first session of our Experian Symposium Series, our expert speakers discuss how to enhance your processes and plan for an uptick in collections volume, stay compliant and improve right-party contact rates.

  • The Impact of Positive Data Reporting
    Document Published Date: Jun 25, 2016

    Let the Light Shine Down, is a case study on the impact of postive data reporting for consumers. It can be challenging for a consumer to rebuild or establish credit, but utility companies can play a key role in helping consumers on their path towards improvement. A recent Experian case study shows that submitting reports of good utility payment will improve a consumer’s credit score, create a more robust credit file, and potentially migrate to a better risk segment.

  • When storms hit, utility companies often need to reach their consumers quickly. View our latest infographic, showcasing best practices to increase right-party contacts and ensure compliance.

  • Case Study: Bass & Company
    Document Published Date: Mar 3, 2015

    Utilizing Experian PINpoint services, a leading multistate natural gas utility company identified and linked duplicate customer records, resulting in the collection of $1.8 million in previously unpaid balances.

  • Case Study: National Fuel Gas Distribution Company
    Document Published Date: Feb 17, 2014

    In this case study, learn about National Fuel Gas Distribution Company, a leading energy and utilities company based in New York, as they work with Experian to achieve the efficiency and flexibility it needed to improve decision making and business strategies for unique customer market segments.

  • Utilizing Experian's PINpoint Services product, a leading multistate natural gas utility company identified and linked duplicate customer records, resulting in the collection of $1.8 million in previously unpaid balances.