Patient scheduling software

Provide 24/7 online patient scheduling to increase patient retention and referral completion

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Boost patient satisfaction and staff efficiency with automated patient scheduling

Today’s consumers expect a digitally native scheduling experience. When healthcare providers fall behind expectations, they struggle to acquire and keep patients, keep them engaged, and provide the self-service and guided experiences that patients want.

Experian Health’s Patient Schedule is a digital scheduling platform that helps many of the nation’s largest health plans, health systems, and physician groups build their patient scheduling infrastructure and make the most of their scheduling inventory.

See how 24/7 self-service options increase patient satisfaction, staff efficiency, and revenue opportunities.

Reduce call times

Improve call center efficiency with guided search to make scheduling fast and easy.

Move call volume to self-service

Offload call center volume to improve staff efficiency and reduce agent training time from days to minutes. 

Boost referral completions

Increase your referral completion rates and reduce care gaps with automated reminders via IVR, SMS, or email.

Acquire more patients

Attract more consumers and increase market share with convenient self-scheduling options.

Customer stories

The Iowa Clinic

With patient scheduling software, The Iowa Clinic offloaded 3,000 appointment calls from the call center every month while helping providers gain new patients faster and easier.

Benefis Health System

See how Benefis Health System diagnosed and fixed issues with their patient scheduling system, resulting in nearly 50% of their patients booking after hours.

HCA Healthcare

From real-time patient scheduling to new forms of outreach, HCA Healthcare and Experian Health have developed custom approaches to scheduling that benefit patients and providers.

Make access easy and convenient with 24/7 automated patient scheduling software.

  • Improve the patient experience: put patients in charge with self-scheduling options
  • Increase new patient acquisition: make it easy for new patients to engage with your system
  • Reduce call center volume: shift call center volume to self-service scheduling
  • Guide patients to the right appointment: help patients book with the appropriate provider

Improve call center efficiency and patient experience with guided search and scheduling.

  • Reduce call times: use one scheduling platform with automated rules that save time and decrease errors
  • Real-time scheduling: integrate with EHR and PM systems for a centralized real-time scheduling hub
  • Decrease agent training time: train your agents to use our software in 1 hour

Schedule appointments and close gaps in care with automation.

  • Enable self-scheduling via text & IVR: send automatic scheduling texts and reminders
  • Launch campaigns to targeted outreach lists: upload your list, build a script, and launch new campaigns fast
  • Reduce call center volume: book more appointments with fewer phone calls using automated outreach

How patient scheduling software works

Patient Schedule guides consumers to the right care with real-time scheduling online, onsite, or via call centers.

  • Automate scheduling workflows that allow providers to define appointment criteria.
  • Increase completion rates and reduce care gaps with automated IVR, SMS, or email reminders.
  • Improve call center efficiency with guided search to quickly find and book the right appointment.

Patient scheduling software resources

executive looking at laptop

Managing care with patient appointment scheduling software

See how self-service tools free up time and resources, empowering patients and healthcare staff.

doctor speaking to patient

3 ways to improve the patient experience in 2023

A 2022 report by Experian Health and PYMNTS revealed patients are frustrated by poor communications and a lack of digital options. Here’s how to build a better patient experience.

patient talking on video call

[Report] Easing frictions in the digital patient journey

We reveal four major findings from our recent survey of healthcare consumers. One eye-opening statistic? 61% of patients say they would switch to a healthcare provider who offers a patient portal.

Related products

Explore other Experian Health products that complement patient scheduling software.

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Patient Payment Solutions

Increase collections, manage risk, and create custom payment plans for your patients.

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