Today’s consumers expect a digitally native scheduling experience. When healthcare providers fall behind expectations, they struggle to acquire and retain patients, keep them engaged, and provide the self-service and guided experiences that patients want.
Experian Health’s Patient Schedule is a digital scheduling platform that helps many of the nation’s largest health plans, health systems, and physician groups build their patient scheduling infrastructure and make the most of their scheduling inventory.
See how 24/7 digital front door options increase patient satisfaction, staff efficiency, and revenue opportunities.
Improve call center efficiency with guided search to make scheduling fast and easy.
No more scribbled notes and complex memorizations. Staff are trained and can take calls the same day.
Increase your referral completion rates and reduce care gaps with automated reminders via IVR, SMS, or email.
Attract more consumers and increase market share with convenient self-scheduling options based on your business rules.
*All stats are Experian client portfolio averages from June 2022-June 2023
CareMount Medical discusses how they implemented online patient scheduling as a part of their 24/7 access initiative, enabling real-time scheduling access across all of their providers and specialties.
From real-time patient scheduling to new forms of outreach, HCA Healthcare and Experian Health have developed custom approaches to scheduling that benefit patients and providers.
Make access easy and convenient with 24/7 automated patient scheduling software.
Patient Schedule guides consumers to the right care with real-time scheduling online, onsite, or via call centers.
Utilize digital tools to offer timely access to services, clear and comprehensive communications, and a tailored approach to patient engagement to foster patient satisfaction – or risk losing patients to their competitors.
Look at three areas where automation can simultaneously alleviate the burden of staff shortages and create a better patient experience.
We reveal four major findings from our recent survey of healthcare consumers. One eye-opening statistic? 61% of patients say they would switch to a healthcare provider who offers a patient portal.