Welcome to the Experian Thought Leadership Hub

Winning new customers is challenging but retaining them and growing their value is even harder.

In this exclusive webinar, America First Credit Union’s Kymrie Turner sits down with Experian’s Mark Soffietti to explore how leading institutions can leverage differentiated data to drive long-term customer value.

You’ll learn about:

• Five key challenges financial institutions face in account management and customer retention
• Risk-focused actions to help protect your institution and your customers
• How America First Credit Union approaches portfolio segmentation, forecasting, and credit limit optimization to strengthen member relationships

Mortgage lenders face rising fallout, affordability strain, and shifting borrower expectations. This white paper explores how embedded financial wellness strengthens conversion, reduces risk, and builds long-term trust.

• Improve inquiry-to-close conversion
• Manage risk with real-time credit insights
• Address affordability pressures proactively
• Deepen engagement and drive sustainable growth

As we step into 2025, all eyes remain on the trajectory of inflation, the resilience in consumer spending and continued affordability challenges in the housing market.

Discover our experts' insights on how they anticipate the economic landscape to evolve throughout 2025, as they delve into the latest trends and forecasts.

Global Insights 2026 explores how financial institutions are shifting from rapid AI adoption to accountable, connected intelligence. As fraud grows more sophisticated and risk functions converge, success depends on governed data, orchestrated ecosystems, and explainable decisions at scale.

• Accountable AI with measurable ROI and governance
  
• Layered fraud and continuous identity verification
  
• Unified credit, fraud, and compliance intelligence

Discover how Experian’s Score Choice Bundle can empower lenders with modern data and transparent pricing:

• Access VantageScore 4.0 and FICO® 2 in every transaction
• Gain deeper insight using expanded, modern consumer data
• Simplify workflows with predictable pricing and bundled scoring
• Support broader access to homeownership with faster model adoption

How a rapidly evolving fraud landscape accelerated the need for a smarter, more modern fraud strategy.

Hear directly from Warren Jones, Head of Fraud Strategy & Analytics on:

• Driving better first impressions and improving Net Promoter Scores
• Accelerating approvals by eliminating a manual review queue where 90% of alerts were fraud
• Strengthening fraud strategy through a long-term partnership with Experian

Read our first-annual 2026 Public Sector Trends & Impact Report to understand the forces reshaping agency operations and trust:

• Rising fraud and program integrity risks
• Modernization challenges across legacy and digital systems
• Workforce strain and responsible automation
• Securing citizen access without increasing friction

This webinar breaks down the major themes from Experian’s 2026 Future of Fraud Forecast and what they signal for the year ahead. Our experts explore the trends gaining momentum, including:

• The technologies accelerating the next wave of fraud activity

• Where fraudsters are finding new openings across consumer and enterprise touchpoints

• The strategies forward-looking teams are prioritizing now

First-party fraud can look like traditional credit risk, but the intent behind the behavior is very different. In this on-demand webinar, Experian experts show how to use early performance, identity and behavioral signals to distinguish fraud from genuine financial distress and improve portfolio outcomes.

• Learn how first-party fraud hides inside “normal” credit losses
  
• See which early behaviors signal deceptive intent versus hardship
  
• Understand how to align fraud, credit and collections strategies
  
• Explore practical use cases from leading financial institutions