The Fraud You Can’t See: From Prevention to Performance

Discover how an e-commerce company strengthened fraud prevention using email-based identity intelligence to:

• Identify suspicious accounts during registration and guest checkout.
• Reduce fake accounts, attempted fraud and chargebacks.
• Improve conversion while minimizing friction for legitimate customers.
• Implement a new fraud prevention approach in approximately two weeks.

A national credit card issuer refreshed its financial wellness program with Digital Identity Manager to strengthen engagement and grow paid bundle revenue.

• Increased the paid bundle price by 18%
• Recorded 27,315 Digital Identity Manager activations in the first year
• Increased average new acquisitions by 47%, with a 1% increase in average deactivations

This report examines the gap between the protection consumers expect from retail banks and the trust they place in them.

• Shares 2026 findings on fraud, identity, biometrics and AI.
• Explores how mobile banking, security friction and invisible protections shape customer experience.
• Outlines ways banks can make protection more visible, explainable and controllable.

Explore the latest fraud, identity and consumer trust trends shaping e-commerce risk strategies.

• See how agentic commerce is reshaping shopping and fraud prevention.
• Uncover gaps between consumer security preferences and merchant strategies.
• Learn how merchants can build trust while reducing friction.