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Client Support

Client satisfaction is our top priority. To maximize your success with Experian Health products and services, our Support Centers, located in multiple states around the country, are the primary points of contact for clients with questions regarding our offerings.

Clients can engage the appropriate Support Center through each support module found within the various Experian Health applications, which allows our teams to track, prioritize and respond to client questions and enhancement requests in a timely manner. In addition, we offer product-specific email, telephone and live chat options for clients in need of support.

Product Dashboard

Our product dashboard provides customers with real-time product statuses, important announcements, and upcoming release notes. 

 

Contract Manager (formerly Contract Management), Contract Analysis, Claim Scrubber, Patient Estimates  (formerly Patient Responsibility Pricer) and Payer Alerts:

client.support@experian.com | 1 800 930 8261

 

eCare Online, Claims Manager (formerly ClaimSource), and AMP clients:

ecarehelpdesk@passporthealth.com | 1 866 810 0000

 

Passport Eligibility:  

eligibility.support@experian.com | 1 800 930 8261

 

Passport Medical Necessity (formerly OrderChecker) clients:

compliance.support@passporthealth.com | 1 866 854 6796, Option 2

 

Passport clients:

customer.support@passporthealth.com | 1 866 854 6796, Option 1

 

Identity Verification (formerly Patient Identify Verification), Patient Financial Clearance/Financial Assistance Manager, Open Balance Display and Collections Optimization Manager:  

support@searchamerica.com | 1 763 416 1039

 

STAT Technologies clients:

support@statschedules.com | 1 732 264 3624

Experian and the Experian marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.