Professional Support Drives Client Success

Client Satisfaction is Our #1 Goal

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Client Support

Client satisfaction is our top priority. To maximize your success with Experian Health products and services, the Support Centers located in Texas, Massachusetts and Minnesota are the primary points of contact for clients with questions regarding our offerings. Clients can engage the appropriate Support Center through each support module found within the various Experian Health applications, which allows our Support Center teams to track, prioritize and respond to client questions and enhancement requests in a timely manner. In addition, we offer product-specific email, telephone and live chat options for clients in need of support, as detailed below.

Client Support Contact Information for Experian Health Products and Consultative Services:

Contract Management and Analysis, Claim Scrubber, Patient Responsibility Pricer and Payer Alerts: Support personnel are located in Texas. Please open a support ticket from within the respective application when support is requested. Alternatively, you may contact us at client.support@experian.com or by calling our toll-free support line at 1 800 930 8261, which is staffed by operators Monday through Friday, 8 a.m. to 5 p.m. coast to coast.

Eligibility: Support personnel are located in Massachusetts. Please open a support ticket or begin a “Live Help” chat from within the application when assistance is needed. Alternatively, you may contact us at eligibility.support@experian.com or by calling our toll-free support line at 1 800 930 8261, which is staffed by operators Monday through Friday, 8 a.m. to 5 p.m. coast to coast.

Patient Identify Verification, Financial Assistance Screening, Open Balance Display and Collections Optimization: Support personnel are located in Minnesota. Please open a support ticket within the appropriate application when support is requested. Alternatively, you may contact us at support@searchamerica.com or by calling 1 763 416 1039. The support line is staffed by operators Monday through Friday, 7 a.m. to 6 p.m. CST and 24-7-365 for mission-critical issues.

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