The State of Patient Access
2024
This report, based on a survey of 200 healthcare employees and 1,036 patients/guardians, examined the perspectives from each group on their perceptions of access to healthcare.
Reflecting more positive sentiment than in past surveys, both cohorts indicated that access is finally showing improvement after the frustration evident throughout and immediately following the COVID pandemic.
There is still much room for improvement, and healthcare lags far behind other service verticals in both convenience and price transparency, but the improvement should be noted.
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