Patient Journey White Paper
Determining what the pandemic has irreversibly changed in the patient journey and why this is good for healthcare
This white paper provides strategic analyses and recommendations to assist decision-makers in prioritizing opportunities for improving the post-pandemic patient journey.
Addressed are changes that will likely become part of the “new” healthcare experience expected to emerge after the pandemic, including:
These and other changes underscore how the pandemic has been an event unlike anything previously seen in American healthcare and has become a catalyst for significant adaptation and innovation.