Human involvement impedes performance:
Exception-based workflow improves operations
While healthcare is undoubtedly a high-touch endeavor, most industry decision makers agree that hands-on, paper-based administrative processes do little to enhance the patient care experience.
Automating repetitive tasks associated with patient access—addressing outlier issues on a low-percentage, exception-only basis—is key to reducing costs and increasing revenue in today’s risk-intensive, high-stakes healthcare environment.
Automation in order management, scheduling, preregistration, registration and admissions that can reduce human intervention by 80% goes a long way in helping healthcare organizations deliver an overall positive patient experience that goes beyond providing quality care. Truly touchless processes are the key to achieving the streamlined operations needed to succeed in today’s complex healthcare marketplace.