Patient Outreach Solutions

Close gaps in care and collect outstanding patient balances with automated solutions

Learn more about patient scheduling outreach to close more gaps in care, improve the patient experience, increase patient engagement, and reduce call center workload.

Providers are increasingly focused on improving the patient experience, from scheduling visits for the care patients need to the financial experience of paying their medical bills. Are you doing everything you can to engage with your patients through their preferred communication channels?

Experian Health’s patient outreach solutions help providers schedule more visits and close gaps in care with SMS and IVR campaigns that enable patients to schedule right from messages, instead of just providing patients with a number to call during office hours. This creates a better, more convenient patient experience while also adding scale to your scheduling efforts without adding headcount.

Our patient outreach solutions also support high-performing collection efforts. Automated text and IVR campaigns enable your staff to collect against patient balances, while delivering on convenience and experience. 

See our outreach solutions in action

Patient outreach solutions can help you

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Increase collections through automated messages

  • Provide bill reminders and self-pay options to patients through inbound and outbound calling with our secure, cloud-based dialing software
  • Offer queue callback and connect patients with an available agent instead of waiting on hold
  • Touchless text messaging maximizes in-house collections while meeting compliance standards

Close gaps in care with SMS & IVR scheduling

  • Enable patients to conveniently self-schedule via SMS and IVR campaigns
  • Guide patients to the best fit appointment in the schedule experience with simple, configurable Q&A
  • Offload volume for your patient access call center and enable scale with targeted outreach that doesn’t require extra work for your reps
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Improve patient engagement and satisfaction

  • Engage patients with automated, timely messages through their preferred channels
  • Proactively and conveniently help patients manage their own healthcare journey
  • Allow patients to pay their healthcare bills anytime, anywhere from their devices

Learn more about our patient outreach solutions for patient scheduling and collections recovery

Patient Scheduling Outreach

Launch campaigns to target populations via text and IVR and enable patients to conveniently self-schedule in real-time.  

PatientDial

Cloud-based dialing platform providing inbound, outbound and blended call environments to help collect patient balances. 

PatientText

Automated text messaging for engaging, effective patient collection outreach efforts. 

Patient outreach resources

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Three benefits of automated outreach

Due to COVID-19 and the delay of elective procedures, many healthcare providers are struggling to ensure their patient populations are getting the care they need. Learn how patient outreach can help.

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Fast track the path to closing gaps in care

Health plans face numerous obstacles closing gaps in care, from social determinants of health to inconsistent coordination of care, learn how we can help close gaps in care.

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Success at-a-glance: patient-centric collections

Yale New Haven Health was feeling the impact of the changing healthcare landscape. Patients are finding it more challenging to pay their medical bills. Learn how they improved collections.  

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