Credit Union Collections Coffee Chat

A national credit card issuer refreshed its financial wellness program with Digital Identity Manager to strengthen engagement and grow paid bundle revenue.

• Increased the paid bundle price by 18%
• Recorded 27,315 Digital Identity Manager activations in the first year
• Increased average new acquisitions by 47%, with a 1% increase in average deactivations

This report examines the gap between the protection consumers expect from retail banks and the trust they place in them.

• Shares 2026 findings on fraud, identity, biometrics and AI.
• Explores how mobile banking, security friction and invisible protections shape customer experience.
• Outlines ways banks can make protection more visible, explainable and controllable.

Explore economic conditions and consumer credit trends shaping the lending environment in Q3 2026.

• Economic and labor market indicators, inflation and interest rates
• Lending standards, credit demand and originations across major products
• Delinquency trends by product, borrower segment and lender type

The right data, in the right order is helping collections teams improve recovery across their portfolio. In our latest tip sheet, learn how to:

• Screen accounts for special handling before outreach 
• Prioritize accounts by recovery and payment likelihood 
• Improve contact strategies with current identity data 
• Scale recovery with reusable workflows and custom strategies